This repository has been archived by the owner on Oct 2, 2024. It is now read-only.
This repository has been archived by the owner on Oct 2, 2024. It is now read-only.
RT integration #197
Open
Description
This was discussed at BoD yesterday.
I proposed we use RT's REST API to post to a specific channel whenever a new help ticket is posted. In addition, we could have create post to #rebuild when a security ticket is sent (since those are higher priority).
We could also have create ping a group (root? sms? help queue group?) for security tickets especially.