Update get-started.md

Author: unarayan

education-ai-suite/smart-classroom/docs/user-guide/get-started.md

@@ -206,6 +206,8 @@ models:
 
   2. Rerun only Step 1’s option **c** (OpenVINO) or **d** (IPEX), whichever applies.
 
+ - **Crash during application bring-up on Intel® Core™ Ultra Series 3 processors without any error:** Sometimes OpenVINO GenAI models may crash on newer hardware. Try setting use_ov_genai: False in config.yaml.
+
 - **Tokenizer load issue:**
 
   If you see this error: