A rule-based menu builder for Chatwoot with human handoff

[wannaco]

Hello everyone! I'd like to share a SaaS app I've been working on, a direct integration for Chatwoot that I think will be really useful for many of you. Link to the app: https://chatbot.thinkcloud.dev/

What it is: This is a rule-based menu builder specifically designed for Chatwoot. It allows you to create customizable menu-driven chatbots that can handle initial user queries. The key feature is its seamless, rule-based handoff to a human agent, ensuring that complex or unresolved chats get the personal attention they need. How it works: The app is a direct integration with your Chatwoot instance. Once a user triggers a conversation, the bot takes over and guides them through a series of predefined menu options. If at any point the user requests to speak to a human or the bot can't find a rule to match their query, the chat is automatically routed to a live agent in your Chatwoot inbox.

Key features:

• Intuitive Menu Builder: Easily create and manage menus and menu items.
• Rule-Based Hand-off: Configure specific rules that trigger a hand-off to a human agent (e.g., "user asks for an agent").
• Chatwoot Integration: It's built from the ground up to integrate directly with Chatwoot.
• Secure Authentication: Uses Google and email-based authentication, robust and scalable backend.
• Supported integrations: Whatsapp and Live Website widget.

Why I built this: I noticed a gap in the existing ecosystem for a straightforward, non-NLP (Natural Language Processing) solution for initial chat automation. This tool is for anyone who wants to quickly set up an automated menu without the complexity of training a large language model, while still ensuring a great customer experience through human intervention.

Free plan available with options to upgrade.

See a walkthrough in action here below

[buzzzo]

Is it possible to insert attachments like pdf of thx of something like that ?

[buzzzo]

Thx for your quick response .

I would like to let customer open a support ticket and guide him to collect all stuff needed in order to open the case.

This include also logs or screenshot that can helps support agents diagnose the issue.

[wannaco]

Ahhh well, this is a full implementation of chatwoot's API so it indeed supports attachments in that sense. Regarding the customer support I also added dynamic forms in WhatsApp, Facebook, Telegram channels so the forms are presented in a sequential order, question by question collecting the data in the specific order you set it to. On the other hand, for the live website widget I have used the interactive message types so a form is embeded in the chat window but that does not support or have an attachment input type, either way I can enable the sequential form collection for the live website widget also to support attachments.

There is a free plan available that lets you choose 1 of 2 inbox types, website or WhatsApp. Give that a try and let me know if you have any questions or feedback and will evaluate the feasibility of implementing those changes.

See the forms in action here https://youtu.be/wNVlJMkUS4E

[buzzzo]

Thx for your help. I will do it.

[wannaco]

Hey I added full support for attachments during sequential form flows to avoid having the bot responding randomly with validation checks, so even if a user sends an attachment during any step of the form it will send an ack message and continue with the form.

Customizable acknowledgement message

Summary form response including attachment url:

And of course you can use this payload along with the webhook implementation for additional automations and integrations with other systems using n8n

[buzzzo]

Thx very much !! I will try asap .

Thx again