Macro fails to send audio messages with "131053: Media upload error" (v4.10.1)

[PSG-ONE]

When using a Macro that includes an audio message action in Chatwoot v4.10.1, the message fails to send. The UI displays an "Error 131053: Media upload error" notification. This prevents automated audio responses from being delivered via the WhatsApp Cloud API.

To Reproduce

1. Go to a conversation with a WhatsApp Cloud API channel.
2. Execute a Macro that contains a "Send Message" action with an audio attachment.
3. The popup "131053: Media upload error" appears and the message stays as "Error al enviar".

Expected behavior
The audio file should be successfully uploaded to Meta's servers and delivered to the customer as part of the macro execution.

Actual behavior
The media upload fails with error code 131053.

Environment

1. Chatwoot Version: v4.10.1 (Self-hosted)
2. Deployment: Docker
3. Channel: WhatsApp Cloud API

Additional context
This issue persists in v4.10.1 even after the hotfix for media retrieval. The error code 131053 suggests a MIME type mismatch (likely sending audio/opus instead of the required audio/ogg; codecs=opus).

[alisonfluxiom]

Mesmo problema por aqui, MP3 vai normalmente porem OPUS da este erro.

[Ranyelton]

Propus uma solução que pode ser útil pro seu caso aqui:

https://github.com/orgs/chatwoot/discussions/13517#discussioncomment-15796762