no compatible devices found

[andrealommen-hue]

Returning to pybricks after 10 months off. Pybricks recognizes the hub and says "a new pybricks firmware version is available for this hub." I follow the instructions and get the hub into pink-green-blue-off mode, hit install, and it says: "No compatible devices found."

I'm on a Lenovo IDEAPAD running Windows.

[laurensvalk]

Did you follow the windows device manager tips at the bottom of that menu? It shows you how to make Windows recognize the hub in update mode, since it won't see it by default.

[andrealommen-hue]

Yes, it doesn't show up in windows device manager at all, so then I was stuck. I can send a screenshot of the device manager page if that would be helpful.

[dlech]

Yes, it would be helpful. Be sure to expand the "USB Devices" item.

It should look something like the picture in this link: https://github.com/orgs/pybricks/discussions/2032#discussioncomment-11952401

[andrealommen-hue]

https://photos.app.goo.gl/e47fHrZ8gbbQGfeS6 I included a little movie of the light flashing pink green blue so that you would believe that I had done that right.

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On Thu, Nov 20, 2025, 11:03 AM David Lechner ***@***.***> wrote: Yes, it would be helpful. Be sure to expand the "USB Devices" item. It should look something like the picture in this link: #2032 (reply in thread) — Reply to this email directly, view it on GitHub <#2455 (reply in thread)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/B2OR6XLFXU46BYRHTHX2KK335XQ3JAVCNFSM6AAAAACMWB5PHKVHI2DSMVQWIX3LMV43URDJONRXK43TNFXW4Q3PNVWWK3TUHMYTKMBSHA3DINY> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[dlech]

If you unplug the USB cable, does the "Camera DFU device" go away?

Also, you might have a USB cable that only does charging and can't transfer data. So you could try a different USB cable.

[andrealommen-hue]

No it does not go away. Oh, I see what you're saying. I was not aware of the possibility of that. Thanks, I will try that.

…

On Thu, Nov 20, 2025 at 11:16 AM David Lechner ***@***.***> wrote: If you unplug the USB cable, does the "Camera DFU device" go away? Also, you might have a USB cable that only does charging and can't transfer data. So you could try a different USB cable. — Reply to this email directly, view it on GitHub <#2455 (reply in thread)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/B2OR6XKTCZCB7IHHQ776TLL35XSOVAVCNFSM6AAAAACMWB5PHKVHI2DSMVQWIX3LMV43URDJONRXK43TNFXW4Q3PNVWWK3TUHMYTKMBSHA4DIMI> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[andrealommen-hue]

It works!! Thank you! On Thu, Nov 20, 2025 at 12:16 PM Andrea Lommen ***@***.***> wrote:

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No it does not go away. Oh, I see what you're saying. I was not aware of the possibility of that. Thanks, I will try that. On Thu, Nov 20, 2025 at 11:16 AM David Lechner ***@***.***> wrote: > If you unplug the USB cable, does the "Camera DFU device" go away? > > Also, you might have a USB cable that only does charging and can't > transfer data. So you could try a different USB cable. > > — > Reply to this email directly, view it on GitHub > <#2455 (reply in thread)>, > or unsubscribe > <https://github.com/notifications/unsubscribe-auth/B2OR6XKTCZCB7IHHQ776TLL35XSOVAVCNFSM6AAAAACMWB5PHKVHI2DSMVQWIX3LMV43URDJONRXK43TNFXW4Q3PNVWWK3TUHMYTKMBSHA4DIMI> > . > You are receiving this because you authored the thread.Message ID: > ***@***.***> >