Unable to resume paused project – "Failed to retrieve pause status: Error: No backups found

[arthamajay]

Hi everyone,

I'm having an issue resuming my Supabase project.

Project Reference ID: dbsdrrcjqibvxosyuhhj <img width="1915" height="961" alt="Screenshot 2026-07-07 115831" src="https://github.com/user-attachments/assets/94cc44ee-3276-4b9b-bdeb-c61a6edcfda0" />

Plan: Free (or Pro, if applicable)

Issue:
My project is currently paused, and when I try to resume it, I receive the following error:

The project "Smart-canteen" is currently paused.

All of your project's data is still intact, but your project is inaccessible while paused.

Failed to retrieve pause status
Error: No backups found

Try refreshing your browser, but if the issue persists for more than a few minutes, please reach out to us via support.

What I've already tried:

• Refreshed the browser
• Tried an incognito window
• Tried a different browser
• Waited and retried

The issue still persists.

Has anyone experienced this before? Is there a way to restore or resume the project, or does this require intervention from the Supabase team?

I've attached a screenshot of the error.

Thank you!

[VectorPeak]

This one likely needs Supabase support to look at the project from their side. The browser checks you already tried are reasonable, but Failed to retrieve pause status: Error: No backups found does not look like a client-side/cache issue. It usually points to the resume flow not being able to find the backup/pause metadata it expects for that project.

For paused projects, the dashboard needs to confirm the project’s paused state and locate the backing restore data before it can bring the database back online. If that lookup returns No backups found, there probably is not anything you can fix locally from the dashboard, CLI, or a different browser session.

What I would do next:

• Open a Supabase support ticket from the dashboard and include the project ref: dbsdrrcjqibvxosyuhhj
• Include the exact error text:

Failed to retrieve pause status
Error: No backups found

• Mention that you already tried refresh, incognito, another browser, and waiting/retrying.
• Include the screenshot and the approximate time/date when you attempted to resume the project.
• If the project is on a paid org, make sure the ticket is opened from the same org/account that owns the project.

GitHub Discussions can help identify whether others have seen the same symptom, but this specific failure is tied to Supabase’s internal project/backup state. A Supabase team member will likely need to check whether the project’s pause record or backup metadata is missing, delayed, or in a bad state, and then manually correct or resume it.

One small thing worth checking while waiting: confirm you are logged into the correct Supabase account/org and that the project still appears under the expected organization in the dashboard. If it does, and the resume button consistently hits the same No backups found error, support intervention is the right path.

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If my answer solved your problem, you can click answered the question. I'm really here to help, and along the way I'm also collecting Galaxy Brain badges haha 😆

[harrysun2006]

"No backups found" when trying to resume is a server-side problem — the resume flow needs a snapshot to bring the project back, and it's reporting that it can't locate one, which isn't something you can resolve from the dashboard no matter how many times you retry. So the browser/incognito/different-browser attempts won't help here; this needs Supabase to look at the instance.

What I'd do:

• Open a support request with the project ref (dbsdrrcjqibvxosyuhhj) and the exact error, and mark it as blocking — the resume/restore machinery is entirely on their side.
• Note your plan: on free tier, backup retention is limited, so if the project sat paused long enough there's a real chance the backing snapshot has aged out — which would be why the resume can't find one. That's worth raising directly so they can tell you whether the data is recoverable.

I don't want to give false hope: if there genuinely is no backup available for a free-tier project, there may not be a way to bring the old data back, so the sooner you escalate to support the better. If you have any recent pg_dump/export of your own, hold onto it — and once you're unblocked (either resumed or on a fresh project), consider a paid plan with PITR for anything you can't afford to lose.

[yakubka]

The "No backups found" error when resuming a paused free-tier project is a server-side infrastructure state issue, not something you can resolve from the browser side. Refreshing, incognito, and different browsers will not help because the error originates on Supabase infrastructure, not in your client.

Your data is intact as the message states. The pause mechanism keeps your Postgres data on disk, it does not delete it. The error means the resume flow cannot find the expected backup snapshot to boot from, which leaves the project stuck in a paused state.

The fastest path to getting it unstuck is to open a support ticket at supabase.com/support and include your project reference ID. The support team can manually trigger the resume or restore the project from their side. Include the exact error text and a note that browser-side workarounds have already been tried so the ticket goes straight to the right queue.

If you are on the free plan, note that free projects pause after a period of inactivity and the resume process depends on a recent backup snapshot being available. If the project has been paused for a long time, that snapshot window may have expired, which is another reason the support team needs to handle this manually.