Production Down for Over 24 Hours – Ticket SU-414815

[D4rKai]

Hi everyone,

I’m on the Supabase Pro plan and I have an urgent production issue.

My support ticket is SU-414815.

My project restore failed, and my production environment has now been completely down for more than 24 hours. The support team has already escalated my case to the infrastructure team, but I haven’t received any update since then.

This outage is having a serious impact on my business, and I am receiving many messages from customers because my services are unavailable.

If someone from the Supabase team could please check the status of ticket SU-414815 or help prioritize it, I would be extremely grateful.

Thank you very much.

[GaryAustin1]

If you are in the infra team then you are in line with all others with similar priority issues.
Github is not monitored regularly by staff for project issues and even if so you are already in the correct queue.
Did you already try project restart?