Pro account recovery — locked out (GitHub OAuth login lost), 3+ weeks no reply #48086
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cshi0950-create
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Hi Supabase team,
I'm the owner and sole member of a Pro organization and I'm completely
locked out of my account. This is a paid account, so I'd really appreciate
help through the paid-customer process.
The problem
permanently lost that GitHub account and no longer have any of its
details, so I cannot log in to the dashboard by any means.
ticket normally. I already emailed support (ticket SU-405421) explaining
that I'm a Pro customer, but it has been over 3 weeks with no human reply.
Account details for verification
Postgres 17, created 2026-03-18, currently ACTIVE_HEALTHY
full address provided privately)
What I'm asking for (either option works)
magic-link login for the account email above, which I control.
take over.
Proof of ownership — happy to provide any of these privately
service_role key; your logs show recent authenticated Management API /
SQL activity under that token, and I can perform any verification step
you specify.
amount).
This is the production backend for a live service, so I'd like to resolve
it before it turns into an outage. Please let me know the best way to
continue privately. Thank you!
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