Repositories list

• module-tools

  Public
  Helper scripts for developing OTRS modules

  Perl

  •28•1•0•0•Updated Nov 18, 2025Nov 18, 2025

• Fred

  Public
  Debugging tool for OTRS development.

  Perl

  •0•1•0•0•Updated Nov 18, 2025Nov 18, 2025

• Znuny

  Public
  Znuny is a free, open-source, and versatile web-based ticketing system for Customer Service, Help Desk, IT Service Management, and more. It is built for transparency and long-term sustainability and is highly tailorable to your organization's needs.

  supportjavascripthelpdesk+ 9perlticketingcustomer-supportotrsitsmcustomer-careticketing-system+ 2

  Perl

  •

  GNU General Public License v3.0

  •110•522•48•48•Updated Nov 14, 2025Nov 14, 2025

• FAQ

  Public
  An FAQ module to manage FAQs and also used as knowledge base.

  addonfaqotrs+ 2knowledge-managementznuny

  Perl

  •1•1•0•0•Updated Nov 4, 2025Nov 4, 2025

• Znuny4OTRS-MarkTicketSeenUnseen

  Public
  This package contains the functionality to mark whole tickets or single articles as unseen or seen again.

  packageotrsznuny4otrs+ 2znunyotrs-package

  Perl

  •4•3•0•0•Updated Oct 31, 2025Oct 31, 2025

• ZnunyCodePolicy

  Public
  Znuny code quality checker.

  communityznuny4otrsznuny+ 2codepolicyquality-checker

  Perl

  •4•3•1•0•Updated Oct 31, 2025Oct 31, 2025

• Znuny-PrimarySecondary

  Public
  With the primary/secondary ticket, it is possible to link multiple tickets of a similar nature, and handle them collectively. As soon as the problem is solved, only the primary ticket must be closed. All other tickets will be closed automatically, and the solution text for the primary ticket will be sent to all customers of secondary tickets.

  Perl

  •3•2•0•1•Updated Oct 21, 2025Oct 21, 2025

• ITSMIncidentProblemManagement

  Public
  This package implements all ITSM incident management and problem management features. This package requires the ITSMCore package.

  addonotrsitsm+ 1znuny

  Perl

  •5•1•1•0•Updated Oct 21, 2025Oct 21, 2025

• manual

  Public
  documentationmanualznuny

  Makefile

  •6•4•1•4•Updated Oct 14, 2025Oct 14, 2025

• ITSM

  Public
  This package contains all other ITSM packages (GeneralCatalog, ITSMCore, ITSMIncidentProblemManagement, ITSMConfigurationManagement, ITSMChangeManagement, ITSMServiceLevelManagement, ImportExport) and makes it possible to install all of them at once.

  addonotrsitsm+ 1znuny

  Perl

  •0•1•0•0•Updated Oct 9, 2025Oct 9, 2025

• Znuny-Search

  Public
  A new API for search within the Znuny framework.

  Perl

  •2•1•5•0•Updated Oct 9, 2025Oct 9, 2025

• OTRSCloneDB

  Public
  Helper script to migrate a Znuny database into a different RDBMS.

  Perl

  •1•3•0•1•Updated Oct 2, 2025Oct 2, 2025

• Znuny4OTRS-CISearch

  Public
  This package adds an additional toolbar search box for config items.

  packageotrsznuny4otrs+ 1otrs-package

  Perl

  •1•3•0•0•Updated Oct 2, 2025Oct 2, 2025

• Znuny4OTRS-ExternalURLJump

  Public
  With this extention you will be able to add external links to OTRS agent and customer navigation bar.

  packageotrsznuny4otrs+ 2znunyotrs-package

  Perl

  •4•6•0•0•Updated Oct 1, 2025Oct 1, 2025

• ITSMConfigurationManagement

  Public
  This package implements all ITSM configuration management features. This package requires the ITSMCore package.

  addonotrsitsm+ 1znuny

  Perl

  •5•1•4•1•Updated Oct 1, 2025Oct 1, 2025

• ITSMChangeManagement

  Public
  The Znuny::ITSM Change Management package provides change management functionalities. This package requires the ITSM Core package.

  addonotrsitsm+ 2changemanagementznuny

  Perl

  •1•1•0•0•Updated Sep 30, 2025Sep 30, 2025

• Znuny4OTRS-QuickClose

  Public
  An extension to close a ticket with only one click (quick close).

  packageotrsznuny4otrs+ 2znunyotrs-package

  Perl

  •4•6•0•0•Updated Sep 30, 2025Sep 30, 2025

• Znuny4OTRS-OutOfOfficeFilter

  Public
  PostMaster filter to prevent ticket status changes by out-of-office messages.

  packageotrsznuny4otrs+ 1otrs-package

  Perl

  •1•3•0•0•Updated Sep 29, 2025Sep 29, 2025

• Znuny4OTRS-AutoSelect

  Public
  This package contains the functionality to select and hide automatically fields, if only one value is available.

  packageotrsznuny4otrs+ 2znunyotrs-package

  Perl

  •1•1•0•0•Updated Sep 29, 2025Sep 29, 2025

• ImportExport

  Public
  The Import/Export tool is a generic framework to import and export objects like tickets or config items in several formats like CSV or XML.

  addonotrsznuny

  Perl

  •0•1•0•0•Updated Sep 28, 2025Sep 28, 2025

• GeneralCatalog

  Public
  The GeneralCatalog is a reference table tool. You can add new items or update existing items in the Admin-Interface.

  addonotrsitsm+ 1znuny

  Perl

  •0•1•0•0•Updated Sep 28, 2025Sep 28, 2025

• SystemMonitoring

  Public
  This module implements a basic interface to System Monitoring Suites. It works by receiving email messages sent by the Monitoring Suite. New tickets are created in case of component failures. Once a ticket has been opened messages regarding the effected component are attached to this ticket. When the component recovers, the ticket state can be c…

  monitoringznuny

  Perl

  •3•1•1•0•Updated Sep 28, 2025Sep 28, 2025

• ITSMCore

  Public
  The Znuny::ITSM Core package provides basic functionality for all other ITSM packages. This package requires the GeneralCatalog package.

  addonotrsitsm+ 1znuny

  Perl

  •1•1•0•0•Updated Sep 28, 2025Sep 28, 2025

• Survey

  Public
  A customer survey tool to send emails to the customer after a ticket is closed. The customer can access the public interface to submit a survey with custom questions. A report of the survey can be shown in the agent interface.

  Perl

  •3•1•1•0•Updated Sep 28, 2025Sep 28, 2025

• Znuny4OTRS-CustomerMap

  Public
  A Google Maps integraton. A visualiation of your customers in a dashboard plugin.

  packageotrsznuny4otrs+ 1otrs-package

  Perl

  •3•5•0•0•Updated Sep 28, 2025Sep 28, 2025

• Znuny4OTRS-ProcessTimeUnits

  Public
  This package contains the functionality to set time units in processes without displaying article field.

  packageotrsznuny4otrs+ 2znunyotrs-package

  Perl

  •2•2•0•0•Updated Sep 28, 2025Sep 28, 2025

• Znuny4OTRS-EscalationSuspend

  Public
  A module to enable escalation suspension.

  packageotrsznuny4otrs+ 1otrs-package

  Perl

  •1•2•0•0•Updated Sep 28, 2025Sep 28, 2025

• Znuny4OTRS-DownloadAllAttachments

  Public
  This package contains the functionality to download all ticket or article attachments as a single zip file.

  packageotrsznuny4otrs+ 1otrs-package

  Perl

  •5•4•0•0•Updated Sep 28, 2025Sep 28, 2025

• Znuny4OTRS-ZoomArticleDetailsExpand

  Public
  Automatically expands article details in ticket zoom.

  packageotrsznuny4otrs+ 1otrs-package

  Perl

  •1•4•0•0•Updated Sep 28, 2025Sep 28, 2025

• Znuny-DashboardWidgetSearchProfile

  Public
  Perl

  •0•2•0•0•Updated Sep 28, 2025Sep 28, 2025