Support page should have links to get support.

[eagle840]

🐛 Bug Report / Feature Request: Improve Support Accessibility for New Users

Description

As a new user, I should have a seamless experience creating an account. If issues arise during onboarding, access to support should be intuitive and easily accessible. Currently, the support loop makes it difficult to find actual troubleshooting help or submit a ticket.

Current Experience

1. The user attempts to locate support documentation.
2. If no solutions are found, they expect to create a support ticket.
3. The main "Support" link in the top right redirects to https://docs.ovhcloud.com/en/.
4. In reality, this page hosts general site documentation rather than active support resources, creating a loop where clicking "Support" just reloads the documentation page.

Expected Behavior

The Support page should explicitly feature:

• Troubleshooting documentation for account creation and common onboarding issues.
• A clear option to create a support ticket (either as a guest or via a user account).

Proposed Solution

Create a dedicated, user-friendly support landing page that includes:

• Top Issues & FAQs: Quick links to troubleshooting guides for common blockers.
• Support Search: A dedicated search bar for troubleshooting articles.
• Ticket Creation: A prominent "Create a Ticket" action (with a guest checkout flow for users who cannot log in).

[lovuida-code]

UJ291673954SE A Package order

[Y0Coss]

Hi @eagle840, thanks for the detailed report — and you pinpointed the actual defect precisely.

The core bug is now fixed. Points 3 and 4 of your "Current Experience" describe exactly what was happening: the top-bar Support link was being 301-redirected to https://docs.ovhcloud.com/en/, creating the loop where Support just bounced you back into the documentation.

The cause was on the help-portal redirect layer, not the documentation site. A catch-all redirect rule (which migrates old help.ovhcloud.com/csm/* article URLs to the new docs) was over-matching the Support home page itself for the English and Spanish commercial regions — en-gb-home and es-es-home were caught and redirected to the docs home, while other locales (FR, DE, IT, PL, PT) were unaffected. We've narrowed the rule so every Support home page now loads correctly:

https://help.ovhcloud.com/csm/en-gb-home → now returns the Help Centre home (previously 301 → docs.ovhcloud.com/en/)
same for es-es-home and the other affected regional variants
So clicking Support in the top bar now takes you to the Help Centre — which already provides the troubleshooting articles, search, and ticket-creation flow you describe under "Expected Behavior."

On your broader proposal for a richer support landing page (top issues/FAQs, dedicated search, a prominent "Create a Ticket" action): good news — an improved Help Centre home is on the way. It's already available in beta here: https://help.eu.ovhcloud.com/beta/en/ — and will replace the current Help Centre home (https://help.ovhcloud.com/csm/en-gb-home) soon. Your feedback lines up well with the direction of that redesign.

Could you confirm the Support link now works as expected on your end? Thanks again for flagging this.

[eagle840]

Thanks for your response I'll give you a response when I'm back from my holiday thanks again Nicholas

…

On Mon, 8 Jun 2026, 14:44 Yoann Cosse, ***@***.***> wrote: *Y0Coss* left a comment (ovh/ovhcloud-docs#91) <#91 (comment)> Hi @eagle840 <https://github.com/eagle840>, thanks for the detailed report — and you pinpointed the actual defect precisely. The core bug is now fixed. Points 3 and 4 of your "Current Experience" describe exactly what was happening: the top-bar Support link was being 301-redirected to https://docs.ovhcloud.com/en/, creating the loop where Support just bounced you back into the documentation. The cause was on the help-portal redirect layer, not the documentation site. A catch-all redirect rule (which migrates old help.ovhcloud.com/csm/* article URLs to the new docs) was over-matching the Support home page itself for the English and Spanish commercial regions — en-gb-home and es-es-home were caught and redirected to the docs home, while other locales (FR, DE, IT, PL, PT) were unaffected. We've narrowed the rule so every Support home page now loads correctly: https://help.ovhcloud.com/csm/en-gb-home → now returns the Help Centre home (previously 301 → docs.ovhcloud.com/en/) same for es-es-home and the other affected regional variants So clicking Support in the top bar now takes you to the Help Centre — which already provides the troubleshooting articles, search, and ticket-creation flow you describe under "Expected Behavior." On your broader proposal for a richer support landing page (top issues/FAQs, dedicated search, a prominent "Create a Ticket" action): good news — an improved Help Centre home is on the way. It's already available in beta here: https://help.eu.ovhcloud.com/beta/en/ — and will replace the current Help Centre home (https://help.ovhcloud.com/csm/en-gb-home) soon. Your feedback lines up well with the direction of that redesign. Could you confirm the Support link now works as expected on your end? Thanks again for flagging this. — Reply to this email directly, view it on GitHub <#91?email_source=notifications&email_token=AJPGPDYICEMGJEGZRDUAEDT4627KHA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTINRUHE2TSNJSHEY2M4TFMFZW63VHNVSW45DJN5XKKZLWMVXHJLDGN5XXIZLSL5RWY2LDNM#issuecomment-4649595291>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/AJPGPDY4FEHBNSWB47CLXXT4627KHAVCNFSM6AAAAACZTTWPQGVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHM2DMNBZGU4TKMRZGE> . Triage notifications, keep track of coding agent tasks and review pull requests on the go with GitHub Mobile for iOS <https://github.com/notifications/mobile/ios/AJPGPD5KD4FWVXAQK5S62OT4627KHA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTINRUHE2TSNJSHEY2M4TFMFZW63VHNVSW45DJN5XKKZLWMVXHJKTGN5XXIZLSL5UW64Y> and Android <https://github.com/notifications/mobile/android/AJPGPDZYMS24II5TDTXVVIL4627KHA5CNFSNUABFM5UWIORPF5TWS5BNNB2WEL2JONZXKZKDN5WW2ZLOOQXTINRUHE2TSNJSHEY2M4TFMFZW63VHNVSW45DJN5XKKZLWMVXHJLTGN5XXIZLSL5QW4ZDSN5UWI>. Download it today! You are receiving this because you were mentioned.Message ID: ***@***.***>