Hello,
We recently updated RootEncoder from v2.7.0 to v2.8.0 and have been testing streaming across different Samsung device models.
Note : It is happening when adding filters.
Below are our observations:
- Without bandwidth restriction
Streaming works fine on most devices.
On Samsung S22, we are observing fills and dropped frames.
When streaming continuously for more than one hour, the S22 device also gets heated.
We are observing these issues even when the network connection is stable.
On Samsung A17, & Samsung M56 we have not observed these issues.
- With bandwidth restricted to 3 Mbps
With the bandwidth restricted to 3 Mbps, we are observing fills and dropped frames.
We also noticed that audio and video are missed/interrupted at certain points during the stream. When checking the stream in MediaLive, we are seeing audio and video alerts.
We also tested the same 3 Mbps restricted bandwidth scenario with RootEncoder v2.7.0, and we observed similar behavior, including the audio alerts.
So, the audio/video issue under the 3 Mbps bandwidth restriction does not appear to be specific to v2.8.0.
- Devices tested
Samsung S22 – Occur fills and dropped frames with and without restriction; device heating during long streaming
Samsung S24 – Samsung A17 – Without restriction working fine.
Samsung M56 – Occur fills and dropped frames with 3 Mbps bandwidth restriction
Questions
Could you please help us understand:
Why are we seeing fills and dropped frames on some Samsung models, particularly the S22, even when the network is stable?
With bandwidth restricted to 3 Mbps, why are we seeing fills/dropped frames and audio/video interruptions?
Since we also see similar audio alerts with v2.7.0 under the same 3 Mbps restriction, could this be related to the encoder, bitrate, network handling, or device behavior rather than the v2.8.0 upgrade?
Is there any recommended configuration or approach in RootEncoder to handle these scenarios more reliably?
Please let us know if you need any additional logs, encoder configuration, bitrate/resolution settings, or other details from our side.
Thank you.
Hello,
We recently updated RootEncoder from v2.7.0 to v2.8.0 and have been testing streaming across different Samsung device models.
Note : It is happening when adding filters.
Below are our observations:
Streaming works fine on most devices.
On Samsung S22, we are observing fills and dropped frames.
When streaming continuously for more than one hour, the S22 device also gets heated.
We are observing these issues even when the network connection is stable.
On Samsung A17, & Samsung M56 we have not observed these issues.
With the bandwidth restricted to 3 Mbps, we are observing fills and dropped frames.
We also noticed that audio and video are missed/interrupted at certain points during the stream. When checking the stream in MediaLive, we are seeing audio and video alerts.
We also tested the same 3 Mbps restricted bandwidth scenario with RootEncoder v2.7.0, and we observed similar behavior, including the audio alerts.
So, the audio/video issue under the 3 Mbps bandwidth restriction does not appear to be specific to v2.8.0.
Samsung S22 – Occur fills and dropped frames with and without restriction; device heating during long streaming
Samsung S24 – Samsung A17 – Without restriction working fine.
Samsung M56 – Occur fills and dropped frames with 3 Mbps bandwidth restriction
Questions
Could you please help us understand:
Why are we seeing fills and dropped frames on some Samsung models, particularly the S22, even when the network is stable?
With bandwidth restricted to 3 Mbps, why are we seeing fills/dropped frames and audio/video interruptions?
Since we also see similar audio alerts with v2.7.0 under the same 3 Mbps restriction, could this be related to the encoder, bitrate, network handling, or device behavior rather than the v2.8.0 upgrade?
Is there any recommended configuration or approach in RootEncoder to handle these scenarios more reliably?
Please let us know if you need any additional logs, encoder configuration, bitrate/resolution settings, or other details from our side.
Thank you.