fixes

Author: qwerzl

best-practices/imessage-deliverability.mdx

@@ -55,14 +55,6 @@ Avoid all five and blocks are rare. When a line does get flagged, the cause is a
 - **Segment Android users onto separate lines.** Spread them through the pool — they may be your power users.
 - **Use iMessage for cold outreach.** Cold belongs on A2P channels (Twilio etc.). iMessage is for warm conversations.
 
-## Recovering from an outage
-
-In rare cases, if Spectrum Cloud is degraded and you're missing webhook deliveries:
-
-1. **Pull from the API.** Chat history is available via the chat endpoint as long as you haven't deleted it.
-2. **Let retries do their job.** We retry failed webhooks up to 10 times over 2 hours.
-3. **Reach out.** If you've lost events outside the retry window, contact support — we can replay them manually.
-
 ## Getting help
 
 If you're scaling past a handful of lines, talk to us. We do capacity planning with customers, surface per-line analytics in the dashboard, and run a shared Slack or Discord channel with engineering for production deployments.