Cannot login using 'basic user' planet credentials (withplanet.co account)

[ThiashaV]

Whenever we login with our withplanet.co credentials which is a 'basic user' account according to the planet site, log in fails.

"Login failed!

500: {"errors":null,"message":"An unexpected error occurred: TRACE-ID 8f814d24-f18b-4866-b97d-02006f918619","status":500,"success":false}"

windows:

Linux:

@vermeulendivan @Samweli

[john-dupuy]

@vermeulendivan @ThiashaV is this one still an issue? There was a brief outage before the holidays that could have caused this.

[vermeulendivan]

@ThiashaV Did you have a look at this one again? John said it might have been a temporary issue unrelated to the plugin.

[ThiashaV]

Still unable to login to the plugin using personal planet account credentials