Wishlist for PodsBot

[jimtrue]

Better Onboarding for new people on Slack.

Since PodsBot Listens to everyone

• Track new users on Slack and send them a quick getting started guide, especially if they join and are silent for 5 minutes or more. "Hey there, I noticed you joined our Slack but haven't said anything. Please feel free to ask any questions in our #support channel. Don't be shy!"
• If someone posts and they don't see anyone else post from a list of 'support agents' start a threaded reply to let them know our support policy and hours and that we haven't forgot them.
• Track stats of users, messages and replies, etc.

Issue Creation by #Channel

Create a config file for channel or start a threaded conversation asking for parameters when issue is asked for:

• Config file for specific repo's by Channel
• OR, ask for Repo, suggest a repo as a threaded reply when .issue is called

Ticket Creation

To enhance and support the Support Ticket system

• Start a threaded conversation after .ticket
• Ask for @ handle for the user and create the ticket based on their email

Office Hours

• Smart handling of .startoffice to variable replace the date and list who is on Office Hours based on the person who called .startoffice
• Smart handling of .endoffice (as above)

[jimtrue]

Threaded Message API handling:
https://api.slack.com/docs/message-threading