DialPad Issue on Pop!_OS

[jackienash]

Reporter info
Jack Nash

 * Distribution - (run ```cat /etc/os-release```)
NAME="Pop!_OS"
VERSION="17.10 (Artful Aardvark)"
ID=ubuntu
ID_LIKE=debian
PRETTY_NAME="Pop!_OS 17.10 (Artful Aardvark)"
VERSION_ID="17.10"
HOME_URL="https://system76.com/pop"
SUPPORT_URL="http://support.system76.com/"
BUG_REPORT_URL="https://github.com/pop-os/pop/issues"
PRIVACY_POLICY_URL="https://system76.com/privacy"
VERSION_CODENAME=artful
UBUNTU_CODENAME=artful


 * Related Application and/or Package Version - apt policy $PACKAGE NAME

N/A

Issue/Bug Description
Our pbx software won't load. We use a product called DialPad. It runs great on Ubuntu and Chrome OS. It fails when we attempt to run it. It is also a Chrome browser app/extension that isn't working.

Steps to reproduce (if you know)
It fails over and over again.

Expected behavior
We should see our extension/softphone.

Other Notes

[jackienash]

A little bit more information. Attached is a screenshot of the launch process.

Here is the link to the Chrome Web Store where this extension can be found: https://chrome.google.com/webstore/detail/dialpad-extension/mhoeffeimbfbmpccjcodjeeglinbpicp

This works flawlessly on Ubuntu 16/17. No issues.

[sarahpandabeara]

@jackienash have you tried updating to the 18.04 version of Pop!_OS to run this? Curious if the newest release solves this issue for your team.

[jackienash]

No, I haven't. Truth be told, I changed to another OS. However, I can retry it and let you know. Thoughts? Jack Nash *DBS MANAGED IT SERVICES* (972) 299-0801 | jnash@dmis.co | dmis.co | Mailvelope Encryption Key <https://keys.mailvelope.com/pks/lookup?op=get&search=0x21CE87129FC3793F> DMIS Professional Services <https://dmis.co/professional-services> | DMIS Agency Services <https://dmis.co/agency-services> | DMIS Managed Services <https://dmis.co/managed-services>

…

On Thu, May 24, 2018 at 10:54 AM, sarahpandabeara ***@***.***> wrote: @jackienash <https://github.com/jackienash> have you tried updating to the 18.04 version of Pop!_OS to run this? Curious if the newest release solves this issue for your team. — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#100 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AhJdvOdYudDohIiDkI2z28czxPd3TV05ks5t1teegaJpZM4RKjiB> .

[sarahpandabeara]

That's totally fine, I was just curious if the updates we made impacted your ability to use the software. We can test it here as well.

Update: Testing with Pop_OS 18.04 appears to not open the application in Chrome browser.