System gets stuck: AER: Multiple Corrected error received.

Distribution (run cat /etc/os-release):

Pop!_OS 22.04 LTS.

Related Application and/or Package Version (run apt policy $PACKAGE NAME): N/A.

Issue/Bug Description:

System gets stuck, stops responding, screen goes suspended (black) and only way to get back to the Pop!_OS is to power off the computer and turn it back on.

A fragment of jpurnalctl:

Apr 13 17:22:58 pop-os kernel: snd_hda_intel 0000:08:00.1: device [1002:aaf0] error status/mask=00001000/00002000
Apr 13 17:22:58 pop-os kernel: snd_hda_intel 0000:08:00.1: [12] Timeout
Apr 13 17:22:58 pop-os kernel: pcieport 0000:00:03.1: AER: Multiple Corrected error received: 0000:00:00.0
Apr 13 17:22:58 pop-os kernel: pcieport 0000:00:03.1: PCIe Bus Error: severity=Corrected, type=Data Link Layer, (Transmitter ID)
Apr 13 17:22:58 pop-os kernel: pcieport 0000:00:03.1: device [1022:1453] error status/mask=00001000/00006000
Apr 13 17:22:58 pop-os kernel: pcieport 0000:00:03.1: [12] Timeout
Apr 13 17:22:58 pop-os kernel: amdgpu 0000:08:00.0: PCIe Bus Error: severity=Corrected, type=Data Link Layer, (Transmitter ID)
Apr 13 17:22:58 pop-os kernel: amdgpu 0000:08:00.0: device [1002:67df] error status/mask=00001000/00002000
Apr 13 17:22:58 pop-os kernel: amdgpu 0000:08:00.0: [12] Timeout
Apr 13 17:22:58 pop-os kernel: pcieport 0000:00:03.1: AER: Multiple Corrected error received: 0000:00:00.0
Apr 13 17:22:58 pop-os kernel: pcieport 0000:00:03.1: PCIe Bus Error: severity=Corrected, type=Data Link Layer, (Transmitter ID)
Apr 13 17:22:58 pop-os kernel: pcieport 0000:00:03.1: device [1022:1453] error status/mask=00001000/00006000

Steps to reproduce (if you know):

I suspect this started after updating to kernel 6.X.X.

Expected behavior:

The system should not get stuck.

Other Notes:

System info:

Model: Gigabyte Technology Co., Ltd. A320M-H-CF (Default string)
OS Version: Pop!_OS 22.04 LTS
Kernel Version: 6.2.6-76060206-generic
Kernel Revision: #202303130630168132977822.04~d824cd4

[jacobgkau]

System76 support sometimes replaces hardware (considering the affected hardware defective) when AER errors cause actual user impact. Kernel updates sometimes expose hardware defects that did not previously affect operation.

If it's truly a kernel bug, then you may need to wait for Gigabyte or someone else with that motherboard to fix the issue (or contact your computer's manufacturer or integrator if you purchased it as a complete system.) It could also be a PCIe card or a PCIe NVMe SSD causing the issue.

---

System76 customers can reach out to support for technical assistance. For non-System76 hardware, you can seek community support on Reddit or Mattermost.

Got it. Could you kindly point me to a tutorial or something about how to download and use a previous kernel version (5.X.X) on Pop!_OS please? Is not clear for me if Pop!_OS uses a custom kernel or Ubuntu's one, don't want to mess things up.

Pop!_OS forum was closed afaik, and Pop!_OS Reddit community is more focused on sharing cool UI's rather than help when someone asks about how to do it (already tried, no luck). I you are able to share that, I will definitely make sure it will shared on Reddit's community.

Update: I have replaced the motherboard and switched to Windows. The issue persists, even after updating BIOS. The issue is related to the PCIe port where my GPU (AMD RX 580) is connected. Not a kernel nor motherboard issue, but a very probable GPU hardware issue. Give me a couple of weeks, so I can test with other GPU. Maybe other users search this and might result very helpful.

[jacobgkau]

Sorry for missing the previous comment.

Got it. Could you kindly point me to a tutorial or something about how to download and use a previous kernel version (5.X.X) on Pop!_OS please?

I don't have a tutorial for installing a previous kernel version, but I've heard people have had success with the Mainline app.

Is not clear for me if Pop!_OS uses a custom kernel or Ubuntu's one, don't want to mess things up.

Pop!_OS does use a custom kernel, which you can view here: https://github.com/pop-os/linux That doesn't really affect the usage of the Mainline app.

Pop!_OS forum was closed afaik,

There was never an official Pop!_OS forum. There was a community-run Pop!_Planet website, which is somewhat defunct. Its TLS certificate is expired, although it looks like basic functionality is currently working again.

The most active place for Pop!_OS discussion is probably the Mattermost chat server (it's a little more real-time than the subreddit, at least): https://chat.pop-os.org/pop-os

Update: I have replaced the motherboard and switched to Windows. The issue persists, even after updating BIOS. The issue is related to the PCIe port where my GPU (AMD RX 580) is connected. Not a kernel nor motherboard issue, but a very probable GPU hardware issue.

If it's also happening in Windows, then it definitely sounds like a hardware or firmware issue (and sounds like you don't suspect firmware since it persisted with two different versions of the BIOS.)