On occasion, log files can be oversized and need to be uploaded to a third-party service. Services like Wormhole or FFSend provide a more secure protocol than e-mail (which some customers prefer for privacy). Additionally, the ethereal nature (24hrs of storage on Wormhole) protects data.
If file size is too large, customers often ask for another service that they can securely use to provide their sensitive data.
Next, since it is stored either P2P or on Wormhole, we would not be collecting personal data en masse. Adding an option to share a Wormhole link or FFSend integration would provide a quick and easy way to share logs.
Finally, the support view on System76 user accounts does not allow users to upload attachments when starting a new support case. Providing a way to share a link from the start of a ticket would also expedite the support process and give users a quicker turnaround in diagnosing their issues.
On occasion, log files can be oversized and need to be uploaded to a third-party service. Services like Wormhole or FFSend provide a more secure protocol than e-mail (which some customers prefer for privacy). Additionally, the ethereal nature (24hrs of storage on Wormhole) protects data.
If file size is too large, customers often ask for another service that they can securely use to provide their sensitive data.
Next, since it is stored either P2P or on Wormhole, we would not be collecting personal data en masse. Adding an option to share a Wormhole link or FFSend integration would provide a quick and easy way to share logs.
Finally, the support view on System76 user accounts does not allow users to upload attachments when starting a new support case. Providing a way to share a link from the start of a ticket would also expedite the support process and give users a quicker turnaround in diagnosing their issues.