Internal Server Error (Pretix Self-Hosted)

[Tjorbenn]

When I try to generate a passbook file on our self hosted Pretix-Server it always fails with an internal server error. Any ideas on how to fix this?

Thanks,
Tjorben

[raphaelm]

Please check out https://docs.pretix.eu/en/latest/admin/errors.html

Also, have you configured your keys?
https://github.com/pretix/pretix-passbook#generating-passbook-keys-and-configuring-them-in-pretix

[Tjorbenn]

Thank you for your help!

Is a certificate from Apple needed and does the passbook ticket also work for Google wallet?

[raphaelm]

Is a certificate from Apple needed

yes

and does the passbook ticket also work for Google wallet?

no