locale.yml.example

# ==============================================
# Embeds Locale
# ==============================================

# NOTE: While configuring embed options, you can leave it as an empty string to not use the option or set it to anything you want.
# Options such as color and description may fallback to a default value since otherwise an error would be generated in some cases.
# By deleting an option entirely from this part of the config, the bot will try to fallback to a default value otherwise it will skip the option.
# For example, if you remove the thumbnail option, the bot will use the default thumbnail if available, otherwise no thumbnail will be added.

# The embed that is sent when the ticket creation is blocked due to being outside the working hours
workingHoursEmbed:
  color: "#FF0000"
  title: "Working Hours"
  description: "Tickets are only open between {openingTime} and {closingTime}.\nThe current time now is {now}." # The message displayed when the ticket creation is blocked, use {openingTime} for the opening time, {closingTime} for the closing time and {now} for the current time
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: ""
    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# The embed that is sent when a ticket is created outside the working hours
outsideWorkingHoursEmbed:
  color: "#FF0000"
  title: "Outside Working Hours"
  description: "You created a ticket outside of our working hours. Please be aware that our response time may be delayed.\nOur working hours for today are from {openingTime} to {closingTime}." # Use {openingTime} for the opening time, {closingTime} for the closing time
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: ""
    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# The embed that is sent when a new ticket is created, with the questions included
# For this embed, the options that you do not find here are most likely unique to each category and configured in the category settings in config.yml
ticketOpenEmbed:
  title: "" # Keep it empty to use the author field as the title based on your configured title in the category settings
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  useMenu: false # Enable or disable using a select menu instead of buttons
  menuPlaceholder: "Select an option" # The placeholder of the select menu if it's enabled
  closeDescription: "Close this ticket." # The description of the close select menu option
  claimDescription: "Claim this ticket." # The description of the claim select menu option
  unclaimDescription: "Unclaim this ticket." # The description of the unclaim select menu option

# Log embed for newly created tickets
logTicketOpenEmbed:
  color: "#2FF200"
  title: "Ticket Logs | Ticket Created"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_creator: "• Ticket Creator"
  field_ticket: "• Ticket"
  field_creation: "• Creation Time"

# New ticket embed that is sent to the user when they open a new ticket, directing them to it
newTicketEmbed:
  color: "#2FF200"
  title: "Ticket Created!"
  description: "Your new ticket ({channel}) has been created, **{user}**!" # Use {channel} for the name of the new created ticket and {user} for the name of the user who created the ticket
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# Blacklist command embed when it fails to blacklist a user or role
blacklistFailedEmbed:
  color: "#2FF200"
  title: ""
  description: "**{target} ({target.tag})** is already in the blacklist." # Use {target} for the user or role such as @User, @Role and {target.tag} for the name of the user or role without it being mentioned such as User, Role.
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: ""
    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# Blacklist command embed when it is successful in blacklisting a user or role
blacklistSuccessEmbed:
  color: "#2FF200"
  title: ""
  description: "**{target} ({target.tag})** has been added to the blacklist.\nReason: **{reason}**\nDuration: **{duration}**" # Use {target} for the user or role such as @User, @Role and {target.tag} for the name of the user or role without it being mentioned such as User, Role and {reason} for the reason, {duration} for the duration
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: ""
    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# Log embed for User and role blacklist command
logBlacklistEmbed:
  color: "#2FF200"
  title: "Ticket Logs | Target Blacklisted"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Staff"
  field_target: "• Target"
  field_reason: "• Reason"
  field_duration: "• Duration"

# Unblacklist command embed when it fails to unblacklist a user or role
unblacklistFailedEmbed:
  color: "#2FF200"
  title: ""
  description: "**{target} ({target.tag})** is not currently in the blacklist." # Use {target} for the user or role such as @User, @Role and {target.tag} for the name of the user or role without it being mentioned such as User, Role.
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: ""
    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# Unblacklist command embed when it is successful in unblacklisting a user or role
unblacklistSuccessEmbed:
  color: "#2FF200"
  title: ""
  description: "**{target} ({target.tag})** has been removed from the blacklist.\nReason: **{reason}**" # Use {target} for the user or role such as @User, @Role and {target.tag} for the name of the user or role without it being mentioned such as User, Role and {reason} for the reason
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: ""
    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# Log embed for User and role unblacklist command
logUnblacklistEmbed:
  color: "#2FF200"
  title: "Ticket Logs | Target Unblacklisted"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Staff"
  field_target: "• Target"
  field_reason: "• Reason"

# Blacklist list command embed
blacklistListEmbed:
  color: "#2FF200"
  title: "Blacklisted {type} - Page {page}"
# Description is the content of the blacklist list command, so this option will not work for this embed.  
#  description: ""
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: ""
    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# User and role add embed
addEmbed:
  ephemeral: false
  color: "#2FF200"
  title: ""
  description: "Added **{target} ({target.tag})** to the ticket.\nReason: **{reason}**" # Use {target} for the user or role such as @User, @Role and {target.tag} for the name of the user or role without it being mentioned such as User, Role & {reason} for the reason.
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: ""
    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# Log embed for User and role add command
logAddEmbed:
  color: "#2FF200"
  title: "Ticket Logs | Target Added"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Staff"
  field_target: "• Target"
  field_ticket: "• Ticket"
  field_reason: "• Reason"

# Alert reply embed that will be sent in the ticket if the ticket creator is active and answered, when the alertReply feature is enabled
alertReplyEmbed:
  color: "#2FF200"
  title: "Alert Reply Notification"
  description: "The user replied to the alert and seems to be available."
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: ""
    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# Alert command embed
alertEmbed:
  color: "#2FF200"
  title: "Ticket Close Notification"
  description: "This ticket will be closed soon if no response has been received." # You can use {time} for the time (uses a discord timestamp in the format: in X time, such as "in 10 minutes") until the ticket gets automatically closed or deleted depending on how you configured the alertReply options at the top of the configuration.
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: ""
    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# Log embed for ticket alerts
logAlertEmbed:
  color: "#FF2400"
  title: "Ticket Logs | Ticket Alert"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Alert Sent By"
  field_user: "• Alert Sent To"
  field_creator: "• Ticket Creator"
  field_ticket: "• Ticket"
  field_time: "• Time"

# Remind command embed
remindEmbed:
  color: "#2FF200"
  title: "Ticket Reminder"
  description: "This is a friendly reminder regarding your open ticket. Please provide an update when you are available so we may assist you further." # You can use {user} for the name of the user who is being reminded
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: ""
    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# Log embed for ticket reminders
logRemindEmbed:
  color: "#2FF200"
  title: "Ticket Logs | Ticket Reminder"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Reminder Sent By"
  field_user: "• Reminder Sent To"
  field_creator: "• Ticket Creator"
  field_ticket: "• Ticket"

# User and role remove embed
removeEmbed:
  ephemeral: false
  color: "#FF0000"
  title: ""
  description: "Removed **{target} ({target.tag})** from the ticket.\nReason: **{reason}**" # Use {target} for the user or role such as @User, @Role and {target.tag} for the name of the user or role without it being mentioned such as User, Role & {reason} for the reason.
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: ""
    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# Log embed for User and role remove command
logRemoveEmbed:
  color: "#FF0000"
  title: "Ticket Logs | Target Removed"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Staff"
  field_target: "• Target"
  field_ticket: "• Ticket"
  field_reason: "• Reason"

# Embed that gets sent in a ticket if the ticket creator left the discord server
userLeftEmbed:
  color: "#FF0000"
  title: "User left the server"
  description: "The user **{user}** left the server." # You can use {user} as a placeholder for the username of the member who left & \n for a new line
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
# Keep those options commented out if you want to use the default values which are the name of the user who left and their icon URL.  
#  footer:
#    text: "" 
#    iconURL: "" 
  author:
    name: ""
    iconURL: ""
    url: ""

# Log embed for when a user left the server while having tickets open
logUserLeftEmbed:
  color: "#FF0000"
  title: "Ticket Logs | User Left"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_user: "• Ticket Creator"
  field_ticket: "• Ticket"
  field_creation: "• Creation Time"
  field_action: "• Automated Action"
  field_claimedBy: "• Claimed By"

# Move command embed
moveEmbed:
  ephemeral : false
  color: "2FF200"
  title: ""
  description: "Moved this ticket to the **{category}** category." # Use {category} for the name of the category
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: "" 
    iconURL: "" 
  author:
    name: ""
    iconURL: ""
    url: ""

# Log embed for move command
logMoveEmbed:
  color: "2FF200"
  title: "Ticket Logs | Ticket Moved"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Staff"
  field_ticket: "• Ticket"
  field_category: "• Category"

# Pin command embed
pinEmbed:
  ephemeral : false
  color: "2FF200"
  title: ""
  description: "This ticket has been pinned."
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: "" 
    iconURL: "" 
  author:
    name: ""
    iconURL: ""
    url: ""

# Log embed for pin command
logPinEmbed:
  color: "#2FF200"
  title: "Ticket Logs | Ticket Pinned"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Staff"
  field_ticket: "• Ticket"

# Priority add command embed
priorityAddEmbed:
  ephemeral: false
  color: "2FF200"
  title: ""
  description: "The priority of this ticket has been set to **{priority}**.\nReason: **{reason}**" # Use {priority} for the name of the priority, {reason} for the reason
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: "" 
    iconURL: "" 
  author:
    name: ""
    iconURL: ""
    url: ""

# Log embed for priority add command
logPriorityAddEmbed:
  color: "#2FF200"
  title: "Ticket Logs | Ticket Priority Added"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Staff"
  field_ticket: "• Ticket"
  field_priority: "• Priority"
  field_reason: "• Reason"

# Priority remove command embed
priorityRemoveEmbed:
  ephemeral: false
  color: "FF2400"
  title: ""
  description: "The priority of this ticket has been removed."
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: "" 
    iconURL: "" 
  author:
    name: ""
    iconURL: ""
    url: ""

# Log embed for priority remove command
logPriorityRemoveEmbed:
  color: "#2FF200"
  title: "Ticket Logs | Ticket Priority Removed"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Staff"
  field_ticket: "• Ticket"

# Rename command embed
renameEmbed:
  ephemeral: false
  color: "#2FF200"
  title: ""
  description: "This ticket has been renamed to **{name}**!" # Use {name} for the new channel name
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: "" 
    iconURL: "" 
  author:
    name: ""
    iconURL: ""
    url: ""

# Log embed for rename command
logRenameEmbed:
  color: "#2FF200"
  title: "Ticket Logs | Ticket Renamed"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Staff"
  field_oldname: "• Ticket Old Name"
  field_newname: "• Ticket New Name"

# Topic command embed
topicEmbed:
  ephemeral: false
  color: "#2FF200"
  title: ""
  description: "The topic of this ticket has been changed to **{topic}**" # Use {topic} for the new channel topic
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: "" 
    iconURL: "" 
  author:
    name: ""
    iconURL: ""
    url: ""

# Log embed for topic command
logTopicEmbed:
  color: "#2FF200"
  title: "Ticket Logs | Ticket Topic Changed"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Staff"
  field_oldtopic: "• Ticket Old Topic"
  field_newtopic: "• Ticket New Topic"

# Slowmode command embed
slowmodeEmbed:
  ephemeral: false
  color: "#2FF200"
  title: ""
  description: "A slowmode of **{time}** has been added to this ticket." # Use {time} for the time in hh mm ss format, example: 1h 5m 7s
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: "" 
    iconURL: "" 
  author:
    name: ""
    iconURL: ""
    url: ""

# Log embed for slowmode command
logSlowmodeEmbed:
  color: "#2FF200"
  title: "Ticket Logs | Ticket Slowmode"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Staff"
  field_ticket: "• Ticket"
  field_slowmode: "• Slowmode"

# Transfer command embed
transferEmbed:
  ephemeral: false
  color: "#2FF200"
  title: ""
  description: "The ownership of this ticket has been transferred to **{user} ({user.tag})**." # Use {user} for the user such as @User and {user.tag} for the name of the user without it being mentioned such as User
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: "" 
    iconURL: "" 
  author:
    name: ""
    iconURL: ""
    url: ""

# Log embed for transfer command
logTransferEmbed:
  color: "#2FF200"
  title: "Ticket Logs | Ticket Creator Transferred"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Staff"
  field_ticket: "• Ticket"
  field_transfer: "• Transfer Details"

# Claimed ticket embed
claimedEmbed:
  color: "#2FF200"
  title: "Ticket Claimed"
  description: "This ticket has been claimed by {user}.\nThey will be assisting you shortly!" # Use {user} for the user such as @User
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# The embed that is sent when a ticket is assigned to a staff member
assignedEmbed:
  color: "#2FF200"
  title: "Ticket Assigned"
  description: "This ticket has been assigned to {user}.\nReason: **{reason}**\n\nThey will be assisting you shortly!" # Use {user} for the staff member being assigned the ticket, {reason} for the reason of the assignment and {assigner} for the name of the staff who assigned it.
  timestamp: true

# Log embed for claiming tickets
logClaimedEmbed:
  color: "#2FF200"
  title: "Ticket Logs | Ticket Claimed"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Staff"
  field_ticket: "• Ticket"

# Log embed for assigned tickets
logAssignedEmbed:
  color: "#2FF200"
  title: "Ticket Logs | Ticket Assigned"
  description: ""
  timestamp: true
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Staff"
  field_ticket: "• Ticket"
  field_assigner: "• Assigned By"
  field_reason: "• Reason"

# Unclaimed ticket embed
unclaimedEmbed:
  color: "#FF2400"
  title: "Ticket Unclaimed"
  description: "This ticket has been unclaimed by {user}." # Use {user} for the user such as @User
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# The embed that is sent when a ticket gets unclaimed forcefully by a manager
unclaimedForcedEmbed:
  color: "#FF2400"
  title: "Ticket Unclaimed (Forced)"
  description: "This ticket has been unclaimed from {user} by {unclaimer}.\nReason: **{reason}**" # Use {user} for the staff member being unclaimed from the ticket, {reason} for the reason of the unclaim and {unclaimer} for the name of the staff who unclaimed it.
  timestamp: true

# Log embed for unclaiming tickets
logUnclaimedEmbed:
  color: "#FF2400"
  title: "Ticket Logs | Ticket Unclaimed"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Staff"
  field_ticket: "• Ticket"

# Close ticket embed
closeEmbed:
  color: "#FF2400"
  title: "Ticket Closed"
  description: "This ticket was closed by **{user} ({user.tag})**\nReason: **{reason}**" # Use {user} for the username of the staff, {user.tag} to have the staff tagged and {reason} for the reason
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  reOpenButton: true # Enable or disable the re-open button/select menu option
  transcriptButton: true # Enable or disable the transcript button/select menu option
  deleteButton: true # Enable or disable the delete button/select menu option
  useMenu: false # Enable or disable using a select menu instead of buttons
  menuPlaceholder: "Select an option" # The placeholder of the select menu if it's enabled
  reopenDescription: "Reopen this ticket." # The description of the re-open select menu option if it's enabled
  transcriptDescription: "Generate a transcript of this ticket." # The description of the transcript select menu option if it's enabled
  deleteDescription: "Delete this ticket." # The description of the delete select menu option if it's enabled

# Auto Close ticket embed
# Note that the settings from the above closeEmbed for buttons and menus are shared with the below autoCloseEmbed 
autoCloseEmbed:
  color: "#FF2400"
  title: "Ticket Automatically Closed"
  description: "This ticket was automatically closed by **{user} ({user.tag})**" # Use {user} for the username of the bot and {user.tag} to have the bot tagged
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# Log embed for closing tickets
logCloseEmbed:
  color: "#FF2400"
  title: "Ticket Logs | Ticket Closed"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Closed By"
  field_user: "• Ticket Creator"
  field_ticket: "• Ticket"
  field_reason: "• Reason"
  field_claimedBy: "Claimed By"

# Log embed for automatically closed tickets
logAutoCloseEmbed:
  color: "#FF2400"
  title: "Ticket Logs | Ticket Auto Closed"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Auto Closed By"
  field_user: "• Ticket Creator"
  field_ticket: "• Ticket"
  field_claimedBy: "Claimed By"

# Close request command embed
closeRequestEmbed:
  color: "#FF2400"
  title: "Ticket Close Request"
  description: "**{user} ({user.tag})** has requested to have their ticket closed.\nReason: **{reason}**" # Use {user} for the username of the user, {user.tag} to have the user tagged and {reason} for the reason
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""  

# Reopen ticket embed
reopenEmbed:
  color: "#2FF200"
  title: "Ticket Re-Opened"
  description: "This ticket has been re-opened by **{user} ({user.tag})**" # Use {user} for the username of the staff and {user.tag} to have the staff tagged
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# Log embed for reopening tickets
logReopenEmbed:
  color: "#2FF200"
  title: "Ticket Logs | Ticket Re-Opened"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Re-Opened By"
  field_user: "• Ticket Creator"
  field_ticket: "• Ticket"

# Delete ticket embed
deleteEmbed:
  color: "#FF0000"
  title: ""
  description: "Deleting ticket in {time} seconds" # Use {time} for the time in seconds and {reason} for the reason
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: ""
    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# Auto Delete ticket embed
autoDeleteEmbed:
  color: "#FF0000"
  title: ""
  description: "Automatically deleting ticket in {time} seconds" # Use {time} for the time in seconds
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: ""
    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# Log embed for deleting tickets
logDeleteEmbed:
  color: "#FF0000"
  title: "Ticket Logs | Ticket Deleted"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Deleted By"
  field_user: "• Ticket Creator"
  field_ticket: "• Ticket"
  field_creation: "• Creation Time"
  field_reason: "• Reason"
  field_closedAt: "Closed At"
  field_claimedBy: "Claimed By"

# Log embed for automatically deleted tickets
logAutoDeleteEmbed:
  color: "#FF0000"
  title: "Ticket Logs | Ticket Auto Deleted"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_staff: "• Auto Deleted By"
  field_user: "• Ticket Creator"
  field_ticket: "• Ticket"
  field_creation: "• Creation Time"
  field_closedAt: "Closed At"
  field_claimedBy: "Claimed By"

# Embed for manual transcripts via the button or command
transcriptEmbed:
  color: "#2FF200"
  title: "Ticket Transcript"
  description: ""
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_creator: "Ticket Creator"
  field_ticket: "Ticket Name"
  field_category: "Category"
  field_creation: "Creation Time"

# Embed for the reply to manually created transcripts via the button or command
transcriptReplyEmbed:
  ephemeral: true
  color: "#2FF200"
  title: "Transcript Saved"
  description: "A Transcript has been saved by {user} ({user.tag}) to {channel}" # Use {user} for the username of the staff and {user.tag} to have the staff tagged and {channel} for the transcript log channel
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# Stats list command embed
statsEmbed:
  ephemeral: false
  color: "#2FF200"
  title: "📊 Statistics"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_tickets: "🎫 Tickets"
  field_reviews: "⭐ Reviews"
  field_server: "🏢 Server"
  field_bot: "🤖 Bot"

# Stats set command embed
statsSetEmbed:
  ephemeral: true
  color: "#2FF200"
  title: "📊 Statistics Modification"
  description: "The statistic `{stat}` has been set to `{value}` by **{user}** ({user.tag})" # Use {stat} for the statistic, {value} for the new value, {user} for the staff who changed it and {user.tag} to have the staff tagged
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# Ping command embed
pingEmbed:
  ephemeral: false
  color: "#2FF200"
  title: "Ping & Latency"
  description: ""
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# User Info command embed
userInfoEmbed:
  ephemeral: true
  color: "#2FF200"
  title: "User Information"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_info: "Information"
  field_avatar: "Avatar"
  field_roles: "Roles"
  field_createdAt: "Created At"
  field_joinedAt: "Joined At"

# Help command embed
helpEmbed:
  ephemeral: true
  color: "#2FF200"
  title: "Help"
  description: ""
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# Preference command embed
preferenceEmbed:
  color: "#2FF200"
  title: "User Preference"
  description: "You will now {result}receive **{action}** DMs." # Use {action} for the type of DM preference and {result} for either "receive" or "no longer receive"
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# Tickets command embed
ticketsEmbed:
  ephemeral: true
  color: "#2FF200"
  title: "Current tickets of {user}" # Use {user} for the name of the user
  description: ""
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_openTickets: "List of Currently Open Tickets"
  field_closedTickets: "List of Currently Closed Tickets"

preventNewTicketEmbed:
  color: "#FF0000"
  title: "Closed ticket already exists"
  description: "Your ticket {ticket} is still archived in the closed category, feel free to reopen it." # Use {ticket} for the closed ticket channel of the user
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# ==============================================
# DM Embeds Locale
# ==============================================

# The embed that gets sent in a user's DMs if their ticket has been deleted and if the feature is enabled in the DM user settings section
deleteDMEmbed:
  color: "#2FF200"
  title: "Ticket Deleted"
  description: "Your support ticket has been deleted. Here is your transcript and other information." # This description will show up on top of the other information in the DM embed.
  timestamp: false
  URL: ""
  image: ""
#  thumbnail: ""
  footer:
    text: ""
    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_server: "Server"
  field_ticket: "Ticket"
  field_category: "Category"
  field_author: "Ticket Author"
  field_deletedBy: "Deleted By"
  field_claimedBy: "Claimed By"
  field_creation: "Ticket Creation Time"
  field_closedAt: "Closed At"

# The embed that gets sent in a user's DMs with the delete DM Embed if the rating system is enabled in the DM user settings
ratingDMEmbed:
  color: "#2FF200"
  title: "Ticket Feedback & Rating"
  description: "We value your feedback! Please take a moment to share your thoughts and rate our support system. Your rating can be between 1 and 5 stars by using the select menu below. Thank you for helping us improve."
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
# The footer option is not available for this specific embed only. Keep it commented.  
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# Log embed for unclaiming tickets forcefully by a manager
logUnclaimedForcedEmbed:
  color: "#FF2400"
  title: "Ticket Logs | Ticket Unclaimed (Forced)"
  description: ""
  timestamp: true
  field_staff: "• Staff"
  field_ticket: "• Ticket"
  field_unclaimer: "• Unclaimed By"
  field_reason: "• Reason"

# Log embed for rating and feedback system
logRatingEmbed:
  color: "#2FF200"
  title: "Ticket Logs | Ticket Feedback"
  description: ""
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""
  field_creator: "• Ticket Creator 1"
  field_ticket: "• Ticket 1"
  field_rating: "• Ticket Rating 1"

# The embed that gets sent in a user's DMs when a staff uses the alert command in their ticket
alertDMEmbed:
  enabled: false
  color: "#FF0000"
  title: "Ticket Close Notification"
  description: "Your ticket **#{ticketName}** in **{server}** will be closed soon if no response has been received." # You can use {ticketName} for the name of the ticket, {server} for your server name & \n for a new line
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: ""
    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# The embed that gets sent in a user's DMs when a staff uses the remind command in their ticket
remindDMEmbed:
  enabled: true
  color: "#2FF200"
  title: "Ticket Reminder"
  description: "This is a reminder that you have an active support ticket (**#{ticketName}**) in **{server}**. We are awaiting your response to proceed with your request. Please check the ticket for further details." # You can use {ticketName} for the name of the ticket, {server} for your server name & \n for a new line
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: ""
    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# The embed that gets sent in a user's DMs if their ticket has been closed
closeDMEmbed:
  enabled: false
  color: "#FF0000"
  title: "Ticket Closed"
  description: "Your ticket **#{ticketName}** has been closed by {user} in **{server}**." # You can use {ticketName} for the name of the ticket, {user} for the name of the user who reopened the ticket, {server} for your server name & \n for a new line
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: ""
    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# The embed that gets sent in a user's DMs if their ticket has been re-opened
reopenDMEmbed:
  enabled: false
  color: "#2FF200"
  title: "Ticket Re-Opened"
  description: "Your ticket **#{ticketName}** has been reopened by {user} in **{server}**." # You can use {ticketName} for the name of the ticket, {user} for the name of the user who reopened the ticket, {server} for your server name & \n for a new line
  timestamp: false
  URL: ""
  image: ""
  thumbnail: ""
  footer:
    text: ""
    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# The embed that gets sent in a channel when the bot fails to DM a user
dmErrorEmbed:
  pingUser: false # Ping the user the bot failed to DM
  color: "#FF0000"
  title: "DMs Disabled"
  description: "The bot could not DM **{user} ({user.tag})** because their DMs were closed.\nPlease enable `Allow Direct Messages` in this server to receive further information from the bot!\n\nFor help, please read [this article](https://support.discord.com/hc/en-us/articles/217916488-Blocking-Privacy-Settings)." # You can use {user} for the user the bot failed to DM and {user.tag} for the user's tag
  timestamp: true
  URL: ""
  image: ""
#  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# ==============================================
# Misc Locale
# ==============================================

errors:
  not_in_a_ticket: "You are not in a ticket channel!" # Error displayed when a user tries to use a command in a non-ticket channel
  not_allowed: "You are not allowed to use this!" # Error displayed when a user tries to use a staff-only command, button etc
  command_error: "There was an error while executing this command!" # Error displayed when a slash or context menu command does not work

cooldownEmbed:
  color: "#FF0000"
  title: "Cooldown"
  description: "You have to wait **{time}** seconds before clicking this button!" # Use {time} for the remaining cooldown time in seconds
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

commandCooldownEmbed:
  color: "#FF0000"
  title: "Command Cooldown"
  description: "Please wait, you are on a cooldown for `{command}`.\nYou can use it again in {time}." # Use {command} for the name of the command and {time} for the remaining cooldown time
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

maxOpenTicketsEmbed:
  color: "#FF0000"
  title: "Maximum Tickets Open"
  description: "You may only have **{max} ticket(s)** open at a time." # Use {max} for the maximum number of tickets that can be opened at once
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

blacklistedEmbed:
  color: "#FF0000"
  title: "Blacklisted"
  description: "You are currently blacklisted from creating tickets.\nExpires: **{time}**\nReason: **{reason}**\nType: **{type}**" # Use {time} for the time until the user or role is no longer blacklisted and {reason} for the reason why the user or role is blacklisted and {type} for the type of blacklisting where the "user" type takes priority
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

categoryNotAllowedEmbed:
  color: "#FF0000"
  title: "Not Allowed"
  description: "You are not allowed to create tickets in this category."
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""

# ==============================================
# Auto Responses Settings
# ==============================================

# You can add as many triggers as you want, each will be tried in order
# For each trigger, the bot will check if the message matches the condition
# If the message matches, the bot will send a response

# The condition can be one of the following:
# - startswith: The message starts with the specified text (case-insensitive)
# - exact: The message is exactly the specified text (case-insensitive)
# - endswith: The message ends with the specified text (case-insensitive)
# - contains: The message contains the specified text (case-insensitive)
# - strict: The message is exactly the specified text (case-sensitive)

# The separator config is used to format the detected input inside the response.
# It helps highlight the detected word or phrase in the response.
# Recommended options include:
# - "`" for inline code formatting
# - "**" for bold text formatting
# - "*" for italic text formatting

# The ignoreMembers option is an array of user IDs that should be ignored
# If a user is in the array, the bot will not send a response to them

# The ignoreRoles option is an array of role IDs that should be ignored
# If a user has at least one of the roles in the array, the bot will not send a response to them
# If the ignoreRoles array is empty, this feature will be disabled

# The requiredRoles option is an array of role IDs that are required to trigger the response
# If a user does not have at least one of the roles, the bot will not send a response to them
# If the requiredRoles array is empty, this feature will be disabled

autoResponses:
  enabled: false # False by default, set to true to enable auto responses
  triggers:
    - condition: contains
      contains:
        - "help"
        - "support"
        - "assistance"
      response: "Here is some help."
      separator: "`"
      ignoreMembers: []
      ignoreRoles: []
      requiredRoles: []
    - condition: startswith
      startsWith:
        - "hello"
        - "hi"
      response: "Hello! How can I assist you?"
      separator: "*"
      ignoreMembers: []
      ignoreRoles: []
      requiredRoles: []
    - condition: endswith
      endsWith:
        - "thanks"
        - "thank you"
      response: "You're welcome!"
      separator: "**"
      ignoreMembers: []
      ignoreRoles: []
      requiredRoles: []
    - condition: exact
      exact:
        - "what is your purpose?"
        - "what can you do?"
      response: "I can assist you with various tasks and answer your questions."
      separator: "`"
      ignoreMembers: []
      ignoreRoles: []
      requiredRoles: []
    - condition: strict
      strict:
        - "Ping"
        - "Pong"
      response: "Pong"
      separator: "`"
      ignoreMembers: []
      ignoreRoles: []
      requiredRoles: []

autoResponsesEmbed:
  color: "#2FF200"
  title: "Automated Responses"
  description: "Q: {question}\n A: {answer}\n\n" # Use {question} for the question and {answer} for the response, the bot will map all questions & answers to use this configured format
  timestamp: true
  URL: ""
  image: ""
  thumbnail: ""
#  footer:
#    text: ""
#    iconURL: ""
  author:
    name: ""
    iconURL: ""
    url: ""