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Description
Currently using the API we're only able to setup triggers which fire for any ticket created via any channel integration. The condition looks like...
{
"field": "via_id",
"operator": "is",
"value": "55"
}
In the UI now however you can filter based on the specific integration..
{
"field": "via_subtype_id",
"operator": "is",
"value": "55:360000089993"
}
but there's no documentation about that at https://developer.zendesk.com/rest_api/docs/support/triggers#create-trigger and am not seeing anywhere to get that 360000089993
internal id.
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