generic support instructions (#178)

Author: guimou

content/modules/ROOT/pages/02-01-getting-connected.adoc

@@ -41,15 +41,12 @@ If you got this far and saw all that, congratulations, you properly connected to
 
 We are now ready to start the {ic}.
 
-== Getting Support during Red Hat Summit
+== Getting Support
 
-* In the room:
+* If you attend in person, in the room:
 ** Some very kind colleagues of ours will be walking around in the room, to help and/or answer questions.
 ** If you run into a particular issue, call out to one of them and quietly explain what the issue is.
 
-// ** If they are unsure or if it's likely to be a long explanation, they might ask you to "post the question in slack" instead. (see below)
-// * Over Slack:
-// ** We have a dedicated Slack Channel where more colleagues (who kindly agreed to stay up late) will try to answer questions.
-// ** Head over to the slack channel called https://redhat.enterprise.slack.com/archives/C066EQ8LWBS[#rh1-insurance-claims-lab,window=_blank]
-// ** Post a message such as `I am userX and I have an issue with exercise number 2.4`
-// ** Use the https://slack.com/help/articles/115000769927-Use-threads-to-organize-discussions-[threads,window=_blank] feature in slack to then post a screenshot of a description of the issue, in-thread.
+* If you attend remotely:
+** The organizer will indicate the best way to ask questions, usually through the video conferencing tool.
+** Depending on the setup, a Slack channel (or similar) may also be available. Please check with the organizer.