DND Status

[SampsonCrowley]

Would be nice to have a way to change DND Status both through a postMessage and in the call settings

I can't seem to figure out where in the embeddable I can get direct access to the SDK with config

want to post to /restapi/v1.0/account/${accountId}/extension/${extensionId}/presence

[embbnux]

Hi @SampsonCrowley , you can try this:

document.querySelector("#rc-widget-adapter-frame").contentWindow.postMessage({
  type: 'rc-adapter-presenceItemClicked',
  presenceType: 'DoNotAcceptAnyCalls', // Available, Busy, DoNotAcceptAnyCalls, Offline
}, '*');

Send message to widget iframe to update DnD.

[SampsonCrowley]

doesn't change the actual presence, only cosmetic. API call is only triggered on click

[embbnux]

@SampsonCrowley Just tried this, and it works in my side:

Can you provide more information, such as screenshot, log and network log, so we can find why it didn't work. When user clicks dropdown on left-top presence setting, we send this message to update presence.

[SampsonCrowley]

there was nothing in the network log last time i tried it. it changed the visible selected option, but my presence still stayed what it was before

[SampsonCrowley]

there has apparently been an update to the base widget since I opened this issue, as there is now a "Accept call queue calls" toggle, where that vital checkbox used to be missing

[SampsonCrowley]

document.querySelector("#rc-widget-adapter-frame").contentWindow.postMessage({
  type: 'rc-adapter-presenceItemClicked',
  presenceType: 'TakeAllCalls', // Available, Busy, DoNotAcceptAnyCalls, Offline
}, '*');

Does not toggle "Accept Queue Calls" back on if presence is set to "Available"

If I do

document.querySelector("#rc-widget-adapter-frame").contentWindow.postMessage({
  type: 'rc-adapter-presenceItemClicked',
  presenceType: 'DoNotAcceptAnyCalls', // Available, Busy, DoNotAcceptAnyCalls, Offline
}, '*');
document.querySelector("#rc-widget-adapter-frame").contentWindow.postMessage({
  type: 'rc-adapter-presenceItemClicked',
  presenceType: 'TakeAllCalls', // Available, Busy, DoNotAcceptAnyCalls, Offline
}, '*');

It is toggled back on

[embbnux]

@SampsonCrowley you are right. This is by design now. Will talk with PM about this.