Parsing performance degraded

[Constipn]

Describe the bug
parsing now takes >10min for a simple 2 page document, both via API and UI.

Files
If possible, please provide the PDF file causing the issue.

Job ID
If you have it, please provide the ID of the job you ran.
You can find it here: https://cloud.llamaindex.ai/parse in the "History" tab.

Client:
Please remove untested options:

• Python Library
• API
• Frontend (cloud.llamaindex.ai)
• Typescript Library
• Notebook

Additional context
Add any additional context about the problem here.
What options did you use? Premium mode, multimodal, fast mode, parsing instructions, etc.
Screenshots, code snippets, etc.

[hexapode]

Hi!

We had a traffic surge, all should be working as expected now.

Pierre

[Constipn]

Hi Pierre,
unfortunately, same issue again today....

This is quite bad in production

[albydeca]

can confirm, it is not reliable at present to use this service in a production stack