1+ <?xml version =" 1.0" encoding =" UTF-8" ?>
2+ <BotTemplate xmlns =" http://soap.sforce.com/2006/04/metadata" >
3+ <masterLabel >Agentforce Service Agent</masterLabel >
4+ <conversationLanguages >en_US</conversationLanguages >
5+ <botDialogs >
6+ <botSteps >
7+ <botMessages >
8+ <message >Hi, I' m an AI service assistant. How can I help you?</message >
9+ <messageIdentifier >2676a589-daa0-45f0-b9cf-801e55ef2d38</messageIdentifier >
10+ </botMessages >
11+ <stepIdentifier >c5ed92c7-70ae-4495-96a0-bf5a6378518b</stepIdentifier >
12+ <type >Message</type >
13+ </botSteps >
14+ <botSteps >
15+ <stepIdentifier >3cc53839-44bb-496d-8477-5333b793e92a</stepIdentifier >
16+ <type >Wait</type >
17+ </botSteps >
18+ <developerName >Welcome</developerName >
19+ <isPlaceholderDialog >false</isPlaceholderDialog >
20+ <label >Welcome</label >
21+ <showInFooterMenu >false</showInFooterMenu >
22+ </botDialogs >
23+ <conversationVariables >
24+ <dataType >Text</dataType >
25+ <description >This variable may also be referred to as VerifiedCustomerId</description >
26+ <developerName >VerifiedCustomerId</developerName >
27+ <includeInPrompt >false</includeInPrompt >
28+ <label >VerifiedCustomerId</label >
29+ <visibility >Internal</visibility >
30+ </conversationVariables >
31+ <conversationVariables >
32+ <dataType >Text</dataType >
33+ <description >Stores the customer ID type, whether it' s a Salesforce user or a contact.</description >
34+ <developerName >customerType</developerName >
35+ <includeInPrompt >false</includeInPrompt >
36+ <label >customerType</label >
37+ <visibility >Internal</visibility >
38+ </conversationVariables >
39+ <conversationVariables >
40+ <dataType >Boolean</dataType >
41+ <description >Stores a boolean value that indicates whether the customer code is verified.</description >
42+ <developerName >isVerified</developerName >
43+ <includeInPrompt >false</includeInPrompt >
44+ <label >isVerified</label >
45+ <visibility >Internal</visibility >
46+ </conversationVariables >
47+ <conversationVariables >
48+ <dataType >Text</dataType >
49+ <description >Stores the Salesforce user ID or contact ID.</description >
50+ <developerName >customerId</developerName >
51+ <includeInPrompt >false</includeInPrompt >
52+ <label >customerId</label >
53+ <visibility >Internal</visibility >
54+ </conversationVariables >
55+ <conversationVariables >
56+ <dataType >Text</dataType >
57+ <description >Stores the authentication key used to generate the verification code.</description >
58+ <developerName >authenticationKey</developerName >
59+ <includeInPrompt >false</includeInPrompt >
60+ <label >authenticationKey</label >
61+ <visibility >Internal</visibility >
62+ </conversationVariables >
63+ <entryDialog >Welcome</entryDialog >
64+ <mlDomain >
65+ <label >Agentforce Service Agent</label >
66+ <name >Agentforce_Service_Agent_v1_Template</name >
67+ </mlDomain >
68+ <agentType >EinsteinServiceAgent</agentType >
69+ <contextVariables >
70+ <contextVariableMappings >
71+ <SObjectType >VoiceCall</SObjectType >
72+ <fieldName >VoiceCall.Id</fieldName >
73+ <messageType >Custom</messageType >
74+ </contextVariableMappings >
75+ <contextVariableMappings >
76+ <SObjectType >VoiceCall</SObjectType >
77+ <fieldName >VoiceCall.Id</fieldName >
78+ <messageType >Text</messageType >
79+ </contextVariableMappings >
80+ <contextVariableMappings >
81+ <SObjectType >VoiceCall</SObjectType >
82+ <fieldName >VoiceCall.Id</fieldName >
83+ <messageType >Facebook</messageType >
84+ </contextVariableMappings >
85+ <contextVariableMappings >
86+ <SObjectType >VoiceCall</SObjectType >
87+ <fieldName >VoiceCall.Id</fieldName >
88+ <messageType >WhatsApp</messageType >
89+ </contextVariableMappings >
90+ <contextVariableMappings >
91+ <SObjectType >VoiceCall</SObjectType >
92+ <fieldName >VoiceCall.Id</fieldName >
93+ <messageType >Line</messageType >
94+ </contextVariableMappings >
95+ <contextVariableMappings >
96+ <SObjectType >VoiceCall</SObjectType >
97+ <fieldName >VoiceCall.Id</fieldName >
98+ <messageType >AppleBusinessChat</messageType >
99+ </contextVariableMappings >
100+ <contextVariableMappings >
101+ <SObjectType >VoiceCall</SObjectType >
102+ <fieldName >VoiceCall.Id</fieldName >
103+ <messageType >EmbeddedMessaging</messageType >
104+ </contextVariableMappings >
105+ <dataType >Id</dataType >
106+ <description >This variable may also be referred to as VoiceCall Id</description >
107+ <developerName >VoiceCallId</developerName >
108+ <includeInPrompt >true</includeInPrompt >
109+ <label >Voice Call Id</label >
110+ </contextVariables >
111+ <contextVariables >
112+ <contextVariableMappings >
113+ <SObjectType >MessagingSession</SObjectType >
114+ <fieldName >MessagingSession.MessagingEndUserId</fieldName >
115+ <messageType >Facebook</messageType >
116+ </contextVariableMappings >
117+ <contextVariableMappings >
118+ <SObjectType >MessagingSession</SObjectType >
119+ <fieldName >MessagingSession.MessagingEndUserId</fieldName >
120+ <messageType >Custom</messageType >
121+ </contextVariableMappings >
122+ <contextVariableMappings >
123+ <SObjectType >MessagingSession</SObjectType >
124+ <fieldName >MessagingSession.MessagingEndUserId</fieldName >
125+ <messageType >Text</messageType >
126+ </contextVariableMappings >
127+ <contextVariableMappings >
128+ <SObjectType >MessagingSession</SObjectType >
129+ <fieldName >MessagingSession.MessagingEndUserId</fieldName >
130+ <messageType >EmbeddedMessaging</messageType >
131+ </contextVariableMappings >
132+ <contextVariableMappings >
133+ <SObjectType >MessagingSession</SObjectType >
134+ <fieldName >MessagingSession.MessagingEndUserId</fieldName >
135+ <messageType >AppleBusinessChat</messageType >
136+ </contextVariableMappings >
137+ <contextVariableMappings >
138+ <SObjectType >MessagingSession</SObjectType >
139+ <fieldName >MessagingSession.MessagingEndUserId</fieldName >
140+ <messageType >Line</messageType >
141+ </contextVariableMappings >
142+ <contextVariableMappings >
143+ <SObjectType >MessagingSession</SObjectType >
144+ <fieldName >MessagingSession.MessagingEndUserId</fieldName >
145+ <messageType >WhatsApp</messageType >
146+ </contextVariableMappings >
147+ <dataType >Id</dataType >
148+ <description >This variable may also be referred to as MessagingEndUser Id</description >
149+ <developerName >EndUserId</developerName >
150+ <includeInPrompt >true</includeInPrompt >
151+ <label >End User Id</label >
152+ </contextVariables >
153+ <contextVariables >
154+ <contextVariableMappings >
155+ <SObjectType >MessagingSession</SObjectType >
156+ <fieldName >MessagingSession.Id</fieldName >
157+ <messageType >Custom</messageType >
158+ </contextVariableMappings >
159+ <contextVariableMappings >
160+ <SObjectType >MessagingSession</SObjectType >
161+ <fieldName >MessagingSession.Id</fieldName >
162+ <messageType >Text</messageType >
163+ </contextVariableMappings >
164+ <contextVariableMappings >
165+ <SObjectType >MessagingSession</SObjectType >
166+ <fieldName >MessagingSession.Id</fieldName >
167+ <messageType >WhatsApp</messageType >
168+ </contextVariableMappings >
169+ <contextVariableMappings >
170+ <SObjectType >MessagingSession</SObjectType >
171+ <fieldName >MessagingSession.Id</fieldName >
172+ <messageType >Facebook</messageType >
173+ </contextVariableMappings >
174+ <contextVariableMappings >
175+ <SObjectType >MessagingSession</SObjectType >
176+ <fieldName >MessagingSession.Id</fieldName >
177+ <messageType >Line</messageType >
178+ </contextVariableMappings >
179+ <contextVariableMappings >
180+ <SObjectType >MessagingSession</SObjectType >
181+ <fieldName >MessagingSession.Id</fieldName >
182+ <messageType >AppleBusinessChat</messageType >
183+ </contextVariableMappings >
184+ <contextVariableMappings >
185+ <SObjectType >MessagingSession</SObjectType >
186+ <fieldName >MessagingSession.Id</fieldName >
187+ <messageType >EmbeddedMessaging</messageType >
188+ </contextVariableMappings >
189+ <dataType >Id</dataType >
190+ <description >This variable may also be referred to as MessagingSession Id</description >
191+ <developerName >RoutableId</developerName >
192+ <includeInPrompt >true</includeInPrompt >
193+ <label >Routable Id</label >
194+ </contextVariables >
195+ <contextVariables >
196+ <contextVariableMappings >
197+ <SObjectType >MessagingSession</SObjectType >
198+ <fieldName >MessagingSession.EndUserLanguage</fieldName >
199+ <messageType >AppleBusinessChat</messageType >
200+ </contextVariableMappings >
201+ <contextVariableMappings >
202+ <SObjectType >MessagingSession</SObjectType >
203+ <fieldName >MessagingSession.EndUserLanguage</fieldName >
204+ <messageType >Custom</messageType >
205+ </contextVariableMappings >
206+ <contextVariableMappings >
207+ <SObjectType >MessagingSession</SObjectType >
208+ <fieldName >MessagingSession.EndUserLanguage</fieldName >
209+ <messageType >Text</messageType >
210+ </contextVariableMappings >
211+ <contextVariableMappings >
212+ <SObjectType >MessagingSession</SObjectType >
213+ <fieldName >MessagingSession.EndUserLanguage</fieldName >
214+ <messageType >EmbeddedMessaging</messageType >
215+ </contextVariableMappings >
216+ <contextVariableMappings >
217+ <SObjectType >MessagingSession</SObjectType >
218+ <fieldName >MessagingSession.EndUserLanguage</fieldName >
219+ <messageType >Line</messageType >
220+ </contextVariableMappings >
221+ <contextVariableMappings >
222+ <SObjectType >MessagingSession</SObjectType >
223+ <fieldName >MessagingSession.EndUserLanguage</fieldName >
224+ <messageType >WhatsApp</messageType >
225+ </contextVariableMappings >
226+ <contextVariableMappings >
227+ <SObjectType >MessagingSession</SObjectType >
228+ <fieldName >MessagingSession.EndUserLanguage</fieldName >
229+ <messageType >Facebook</messageType >
230+ </contextVariableMappings >
231+ <dataType >Text</dataType >
232+ <description >This variable may also be referred to as MessagingSession EndUserLanguage</description >
233+ <developerName >EndUserLanguage</developerName >
234+ <includeInPrompt >false</includeInPrompt >
235+ <label >End User Language</label >
236+ </contextVariables >
237+ <contextVariables >
238+ <contextVariableMappings >
239+ <SObjectType >MessagingEndUser</SObjectType >
240+ <fieldName >MessagingEndUser.ContactId</fieldName >
241+ <messageType >Custom</messageType >
242+ </contextVariableMappings >
243+ <contextVariableMappings >
244+ <SObjectType >MessagingEndUser</SObjectType >
245+ <fieldName >MessagingEndUser.ContactId</fieldName >
246+ <messageType >Text</messageType >
247+ </contextVariableMappings >
248+ <contextVariableMappings >
249+ <SObjectType >MessagingEndUser</SObjectType >
250+ <fieldName >MessagingEndUser.ContactId</fieldName >
251+ <messageType >EmbeddedMessaging</messageType >
252+ </contextVariableMappings >
253+ <contextVariableMappings >
254+ <SObjectType >MessagingEndUser</SObjectType >
255+ <fieldName >MessagingEndUser.ContactId</fieldName >
256+ <messageType >AppleBusinessChat</messageType >
257+ </contextVariableMappings >
258+ <contextVariableMappings >
259+ <SObjectType >MessagingEndUser</SObjectType >
260+ <fieldName >MessagingEndUser.ContactId</fieldName >
261+ <messageType >Line</messageType >
262+ </contextVariableMappings >
263+ <contextVariableMappings >
264+ <SObjectType >MessagingEndUser</SObjectType >
265+ <fieldName >MessagingEndUser.ContactId</fieldName >
266+ <messageType >WhatsApp</messageType >
267+ </contextVariableMappings >
268+ <contextVariableMappings >
269+ <SObjectType >MessagingEndUser</SObjectType >
270+ <fieldName >MessagingEndUser.ContactId</fieldName >
271+ <messageType >Facebook</messageType >
272+ </contextVariableMappings >
273+ <dataType >Id</dataType >
274+ <description >This variable may also be referred to as MessagingEndUser ContactId</description >
275+ <developerName >ContactId</developerName >
276+ <includeInPrompt >false</includeInPrompt >
277+ <label >Contact Id</label >
278+ </contextVariables >
279+ <description >Deliver personalized customer interactions with an autonomous AI agent.</description >
280+ <richContentEnabled >true</richContentEnabled >
281+ <type >ExternalCopilot</type >
282+ </BotTemplate >
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