Cannot Connect

[znbaboy]

Installed latest version on Windows + Android and trying to connect does nothing. See video

screen-20241004-043151.mp4

[shrimqy]

Are you perhaps using on a virtual machine? Plus it would be good if you can provide some logs.

[shawny43]

How to provide logs when you are on Android or Windows. Another thing, why when i tried to connect i receive nothing on my desktop.

Unfortunately im using a Windows 11 custom pc and Pixel 6a.

[shrimqy]

You can collect the logs by running adb logcat > log.txt on the terminal and ctrl + c to stop collecting. You need to enable usb debugging as well.
Windows 11 and pixel 6a shouldn't be an issue here as well. If I can somehow reproduce the issue I will fix as soon as I can.

[shawny43]

logcat.txt

Here the log, it's seem too long and take space to be posted there. Even pastbin are pretty limited.

Like this host of the topic, i have the same issue that my pc doesn't seem detect my device request.

[shrimqy]

It does seem to connect to a local ip address as it supposed to, can you check if there are any firewalls present and it is not blocking the windows app? Multiple network interfaces can also be a problem here.

[shawny43]

It does seem to connect to a local ip address as it supposed to, can you check if there are any firewalls present and it is not blocking the windows app? Multiple network interfaces can also be a problem here.

Unfortunately, it's seem my firewall on my PC have already authorized the desktop app. Also, Android phones doesn't have firewall settings.

Also, my operator reset the public ip of my network on each log-in so i can't help at the moment. It's seem you spoke about static IP wich is not the case. My home is on dynamic IP.

You needs to note that dynamic IP have to work trought and make your user easier task to link the phone to the pc.

[shrimqy]

Your dynamic public ip wouldn't also be an issue here because the app basically uses the local ip given by the router to make the connection. Or maybe it is the local ip that is dynamic which might pose a problem here but I am unable to actually verify it.
Another possibility is your router has enabled AP isolation?

[shawny43]

Not the case, we rent a router and doesn't block local IP normally. KDE Connect, Windows Link doesn't have this issue. Seem difficult to see where is the source of the problem. My modem/router are an Hiltron from my local Operator. Also chromecast and other devices work locally so it's not supposed to be that AP issue.

[shrimqy]

Not the case, we rent a router and doesn't block local IP normally. KDE Connect, Windows Link doesn't have this issue. Seem difficult to see where is the source of the problem. My modem/router are an Hiltron from my local Operator. Also chromecast and other devices work locally so it's not supposed to be that AP issue.

Would be great if you could check if this issue still persists after the new update (This should be up in a few days in the store or you can try it through the package in the releases)

[Deltastisch]

I also have problems connecting.
I am using gnirehtet to connect my phone to the internet over USB. When I do this I can see my phone on the Windows app but do not see my Laptop in the Android App.
If I try to connect over Wi-Fi, everything works.

[shrimqy]

If I try to connect over Wi-Fi, everything works.

I see, since you can connect over WI-FI, after pairing go into the device details page, add a custom Ip and select it as your preferred IP. Let me know if that fixes it.

[znbaboy]

It works but only connects through the Settings GUI on the Windows app. Trying to connect via the "setup wizard" caused it to never establish a connection despite seeings the device in the app on my network.

After establishing connection successfully, the Windows app crashes. Cannot connect my phone without the app crashing on PC.

[shrimqy]

It works but only connects through the Settings GUI on the Windows app. Trying to connect via the "setup wizard" caused it to never establish a connection despite seeings the device in the app on my network.

Could you produce some logs if you can, It would be really helpful.

After establishing connection successfully, the Windows app crashes. Cannot connect my phone without the app crashing on PC.

This seems to be an entirely different issue.. Umm I do have assumptions, could you not enable the Remote Storage access on android just disable it and try again?

In the about page (Windows), there should be a "Open logs" option, and could you upload the logs here? (Ofcourse check for any sensitive information before uploading)

[znbaboy]

Could you produce some logs if you can, It would be really helpful.

Log20250205.log

The logs dont seem to record the crashes, but I was having a hard time getting the device to connect again so maybe those logs will help

This seems to be an entirely different issue.. Umm I do have assumptions, could you not enable the Remote Storage access on android just disable it and try again?

Tried disabling "All files access" for the app on Android, crash still persisted

UPDATE: ...now it seems to have connected without crashing with storage access enabled.... there doesn't seem to be any rhyme or reason to this madness