We have an issue with missing fields being reported for internal calls, we raised this ticket with RingCentral support and they told us the following:
“If they log into the service dashboard with an admin user, they probably read the call log of all the users under the account.
It is equivalent to reading the call log using the API at the account level "/account/~/call-log"
It could also mean that they are calling API at the extension level "/account//extension/call-log"
that is also the reason why they get records only for that extension
OR
If they are using this:
/restapi/v1.0/account//extension//call-log
Have them set it to:
Set the "view:Detailed" query param and check the first leg from the response.
/restapi/v1.0/account//extension//call-log?view=Detailed”
Can this be addressed?
We have an issue with missing fields being reported for internal calls, we raised this ticket with RingCentral support and they told us the following:
“If they log into the service dashboard with an admin user, they probably read the call log of all the users under the account.
It is equivalent to reading the call log using the API at the account level "/account/~/call-log"
It could also mean that they are calling API at the extension level "/account/
/extension/call-log"that is also the reason why they get records only for that extension
OR
If they are using this:
/restapi/v1.0/account/
/extension//call-logHave them set it to:
Set the "view:Detailed" query param and check the first leg from the response.
/restapi/v1.0/account/
/extension//call-log?view=Detailed”Can this be addressed?