|
14 | 14 | "description": "The id number of the group the call was last placed in before completion."
|
15 | 15 | },
|
16 | 16 | "call_recording_consent": {
|
17 |
| - "type": ["string"], |
| 17 | + "type": ["string", "null"], |
18 | 18 | "description": "Call recording consent value configured for the phone number",
|
19 | 19 | "enum": ["always", "opt_in", "opt_out", "never"]
|
20 | 20 | },
|
|
60 | 60 | },
|
61 | 61 | "direction": {
|
62 | 62 | "type": ["string"],
|
63 |
| - "description": "Inbound or outbound. The agent or customer who initialized the call" |
| 63 | + "description": "Inbound or outbound. The agent or customer who initialized the call", |
| 64 | + "enum": ["inbound", "outbound"] |
64 | 65 | },
|
65 | 66 | "duration": {
|
66 | 67 | "type": ["integer"],
|
|
106 | 107 | "description": "Minutes billed"
|
107 | 108 | },
|
108 | 109 | "not_recording_time": {
|
109 |
| - "type": ["integer"], |
| 110 | + "type": ["integer", "null"], |
110 | 111 | "description": "How long in seconds spent not recording on the call"
|
111 | 112 | },
|
112 | 113 | "outside_business_hours": {
|
|
130 | 131 | "description": "Talk phone number id"
|
131 | 132 | },
|
132 | 133 | "quality_issues": {
|
133 |
| - "type": ["array"], |
| 134 | + "type": ["array", "null"], |
134 | 135 | "description": "A summary of the call's quality issues related to the call provided to Zendesk from Twilio. Until the information is made available by Twilio, the array contains \"information_not_available\". If there are no issues, the array contains \"none\". Other possible values: one or more of \"silence\", \"high_jitter\", \"high_packet_loss\", \"high_pdd\", \"high_latency\"",
|
135 | 136 | "items": {
|
136 | 137 | "type": "string",
|
|
146 | 147 | }
|
147 | 148 | },
|
148 | 149 | "recording_control_interactions": {
|
149 |
| - "type": ["integer"], |
| 150 | + "type": ["integer", "null"], |
150 | 151 | "description": "The amount of times agents have paused or resumed a recording on the call."
|
151 | 152 | },
|
152 | 153 | "recording_time": {
|
153 |
| - "type": ["integer"], |
| 154 | + "type": ["integer", "null"], |
154 | 155 | "description": "How long in seconds spent recording on the call"
|
155 | 156 | },
|
156 | 157 | "talk_time": {
|
157 |
| - "type": ["integer"], |
| 158 | + "type": ["integer", "null"], |
158 | 159 | "description": "Sum of how long in seconds the customer was in conference with an agent(s). If a call is not accepted by an agent this will be 0"
|
159 | 160 | },
|
160 | 161 | "ticket_id": {
|
|
0 commit comments