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‎helpdesk_mgmt_maintenance/README.rst‎

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============================
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HelpDesk Tickets Maintenance
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============================
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..
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!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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!! This file is generated by oca-gen-addon-readme !!
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!! changes will be overwritten. !!
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!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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!! source digest: sha256:ac3e0ff08b9532210350ffc981002db1478c6064bbe84f784d1403835b4e46ad
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!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
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:target: https://odoo-community.org/page/development-status
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:alt: Beta
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.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
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:target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
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:alt: License: AGPL-3
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.. |badge3| image:: https://img.shields.io/badge/github-solvosci%2Fslv--helpdesk-lightgray.png?logo=github
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:target: https://github.com/solvosci/slv-helpdesk/tree/16.0/helpdesk_mgmt_maintenance
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:alt: solvosci/slv-helpdesk
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|badge1| |badge2| |badge3|
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This module links helpdesk tickets with maintenance equipments, add tickets to equipments and allow helpdesk users can to see all equipments.
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**Table of contents**
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.. contents::
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:local:
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Bug Tracker
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===========
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Bugs are tracked on `GitHub Issues <https://github.com/solvosci/slv-helpdesk/issues>`_.
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In case of trouble, please check there if your issue has already been reported.
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If you spotted it first, help us to smash it by providing a detailed and welcomed
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`feedback <https://github.com/solvosci/slv-helpdesk/issues/new?body=module:%20helpdesk_mgmt_maintenance%0Aversion:%2016.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
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Do not contact contributors directly about support or help with technical issues.
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Credits
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=======
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Authors
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~~~~~~~
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* Solvos
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Contributors
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~~~~~~~~~~~~
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* Ángel Rivas <angel.rivas@solvos.es>
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Maintainers
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~~~~~~~~~~~
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This module is part of the `solvosci/slv-helpdesk <https://github.com/solvosci/slv-helpdesk/tree/16.0/helpdesk_mgmt_maintenance>`_ project on GitHub.
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You are welcome to contribute.

‎helpdesk_mgmt_maintenance/__init__.py‎

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# License AGPL-3.0 or later (https://www.gnu.org/licenses/agpl).
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from . import models

‎helpdesk_mgmt_maintenance/__manifest__.py‎

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# © 2023 Solvos Consultoría Informática (<http://www.solvos.es>)
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# License LGPL-3 - See http://www.gnu.org/licenses/lgpl-3.0.html
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{
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"name": "HelpDesk Tickets Maintenance",
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"summary": "Links helpdesk tickets with maintenance equipments.",
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"version": "16.0.1.0.0",
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"category": "After-Sales",
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"website": "https://github.com/solvosci/slv-helpdesk",
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"author": "Solvos",
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"license": "LGPL-3",
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"application": False,
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"installable": True,
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"depends": [
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"base_maintenance_group",
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"helpdesk_mgmt"
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],
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"data": [
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"views/maintenance_equipment_views.xml",
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"views/helpdesk_ticket_views.xml",
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"security/helpdesk_mgmt_maintenance_security.xml",
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],
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}

‎helpdesk_mgmt_maintenance/i18n/es.po‎

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# Translation of Odoo Server.
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# This file contains the translation of the following modules:
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# * helpdesk_mgmt_maintenance
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#
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msgid ""
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msgstr ""
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"Project-Id-Version: Odoo Server 16.0\n"
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"Report-Msgid-Bugs-To: \n"
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"POT-Creation-Date: 2023-11-16 09:51+0000\n"
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"PO-Revision-Date: 2023-11-16 11:05+0100\n"
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"Last-Translator: \n"
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"Language-Team: \n"
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"Language: es\n"
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"MIME-Version: 1.0\n"
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"Content-Type: text/plain; charset=UTF-8\n"
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"Content-Transfer-Encoding: 8bit\n"
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"Plural-Forms: nplurals=2; plural=(n != 1);\n"
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"X-Generator: Poedit 3.4\n"
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#. module: helpdesk_mgmt_maintenance
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#: model:ir.model.fields,field_description:helpdesk_mgmt_maintenance.field_maintenance_equipment__allow_ticket
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#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_maintenance.view_maintenance_equipment_form
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msgid "Allow Tickets"
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msgstr "Permite Tickets"
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#. module: helpdesk_mgmt_maintenance
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#: model:ir.model.fields,field_description:helpdesk_mgmt_maintenance.field_helpdesk_ticket__equipment_ids
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#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_maintenance.view_helpdesk_ticket_form
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msgid "Equipments"
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msgstr "Equipos"
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#. module: helpdesk_mgmt_maintenance
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#: model:ir.model.fields,field_description:helpdesk_mgmt_maintenance.field_helpdesk_ticket__has_equipment
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#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_maintenance.view_helpdesk_ticket_search
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msgid "Has Equipment"
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msgstr "Con equipos"
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#. module: helpdesk_mgmt_maintenance
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#: model:ir.model,name:helpdesk_mgmt_maintenance.model_helpdesk_ticket
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msgid "Helpdesk Ticket"
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msgstr "Ticket Helpdesk"
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#. module: helpdesk_mgmt_maintenance
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#: model:ir.model,name:helpdesk_mgmt_maintenance.model_maintenance_equipment
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msgid "Maintenance Equipment"
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msgstr "Equipos de mantenimiento"
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#. module: helpdesk_mgmt_maintenance
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#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_maintenance.view_helpdesk_ticket_search
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msgid "Name Equipment"
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msgstr "Nombre"
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#. module: helpdesk_mgmt_maintenance
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#: model:ir.model.fields,field_description:helpdesk_mgmt_maintenance.field_maintenance_equipment__ticket_count
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msgid "Number Tickets"
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msgstr "Número de tickets"
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#. module: helpdesk_mgmt_maintenance
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#: model:ir.model.fields,field_description:helpdesk_mgmt_maintenance.field_maintenance_equipment__ticket_ids
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#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_maintenance.view_maintenance_equipment_form
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#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_maintenance.view_maintenance_equipment_kanban
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#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_maintenance.view_maintenance_equipment_tree
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msgid "Tickets"
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msgstr ""

‎helpdesk_mgmt_maintenance/i18n/helpdesk_mgmt_maintenance.pot‎

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# Translation of Odoo Server.
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# This file contains the translation of the following modules:
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# * helpdesk_mgmt_maintenance
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#
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msgid ""
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msgstr ""
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"Project-Id-Version: Odoo Server 16.0\n"
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"Report-Msgid-Bugs-To: \n"
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"POT-Creation-Date: 2023-11-16 09:51+0000\n"
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"PO-Revision-Date: 2023-11-16 09:51+0000\n"
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"Last-Translator: \n"
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"Language-Team: \n"
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"MIME-Version: 1.0\n"
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"Content-Type: text/plain; charset=UTF-8\n"
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"Content-Transfer-Encoding: \n"
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"Plural-Forms: \n"
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#. module: helpdesk_mgmt_maintenance
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#: model:ir.model.fields,field_description:helpdesk_mgmt_maintenance.field_maintenance_equipment__allow_ticket
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#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_maintenance.view_maintenance_equipment_form
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msgid "Allow Tickets"
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msgstr ""
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#. module: helpdesk_mgmt_maintenance
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#: model:ir.model.fields,field_description:helpdesk_mgmt_maintenance.field_helpdesk_ticket__equipment_ids
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#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_maintenance.view_helpdesk_ticket_form
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msgid "Equipments"
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msgstr ""
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#. module: helpdesk_mgmt_maintenance
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#: model:ir.model.fields,field_description:helpdesk_mgmt_maintenance.field_helpdesk_ticket__has_equipment
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#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_maintenance.view_helpdesk_ticket_search
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msgid "Has Equipment"
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msgstr ""
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#. module: helpdesk_mgmt_maintenance
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#: model:ir.model,name:helpdesk_mgmt_maintenance.model_helpdesk_ticket
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msgid "Helpdesk Ticket"
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msgstr ""
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#. module: helpdesk_mgmt_maintenance
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#: model:ir.model,name:helpdesk_mgmt_maintenance.model_maintenance_equipment
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msgid "Maintenance Equipment"
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msgstr ""
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#. module: helpdesk_mgmt_maintenance
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#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_maintenance.view_helpdesk_ticket_search
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msgid "Name Equipment"
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msgstr ""
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#. module: helpdesk_mgmt_maintenance
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#: model:ir.model.fields,field_description:helpdesk_mgmt_maintenance.field_maintenance_equipment__ticket_count
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msgid "Number Tickets"
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msgstr ""
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#. module: helpdesk_mgmt_maintenance
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#: model:ir.model.fields,field_description:helpdesk_mgmt_maintenance.field_maintenance_equipment__ticket_ids
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#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_maintenance.view_maintenance_equipment_form
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#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_maintenance.view_maintenance_equipment_kanban
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#: model_terms:ir.ui.view,arch_db:helpdesk_mgmt_maintenance.view_maintenance_equipment_tree
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msgid "Tickets"
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msgstr ""

‎helpdesk_mgmt_maintenance/models/__init__.py‎

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from . import maintenance_equipment, helpdesk_ticket

‎helpdesk_mgmt_maintenance/models/helpdesk_ticket.py‎

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# © 2023 Solvos Consultoría Informática (<http://www.solvos.es>)
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# License LGPL-3 - See http://www.gnu.org/licenses/lgpl-3.0.html
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from odoo import api, fields, models
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class HelpdeskTicket(models.Model):
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_inherit = "helpdesk.ticket"
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equipment_ids = fields.Many2many('maintenance.equipment', string= "Equipments")
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has_equipment = fields.Boolean(string="Has Equipment", store=True, compute="_compute_has_equipment")
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@api.depends("equipment_ids")
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def _compute_has_equipment(self):
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for ticket in self:
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ticket.has_equipment = bool(ticket.equipment_ids)

‎helpdesk_mgmt_maintenance/models/maintenance_equipment.py‎

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# © 2023 Solvos Consultoría Informática (<http://www.solvos.es>)
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# License LGPL-3 - See http://www.gnu.org/licenses/lgpl-3.0.html
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from odoo import fields, models
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class MaintenanceEquipment(models.Model):
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_inherit = "maintenance.equipment"
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ticket_ids = fields.Many2many('helpdesk.ticket', string="Tickets")
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allow_ticket = fields.Boolean(string="Allow Tickets", default=False)
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# NUMBERS TICKETS COMPUTE NO STORE
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ticket_count = fields.Integer(string="Number Tickets", compute="_compute_new_ticket_count")
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def _compute_new_ticket_count(self):
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number_tickets = self.env["helpdesk.ticket"].read_group(
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[("equipment_ids", "in", self.ids)],
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["equipment_ids"],
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["equipment_ids"]
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)
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result = {
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data["equipment_ids"][0]:data["equipment_ids_count"]
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for data in number_tickets
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}
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for equipment in self:
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equipment.ticket_count = result.get(equipment.id,0)
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def action_view_tickets_equipment(self):
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action = {
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'name':('Tickets'),
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'res_model': 'helpdesk.ticket',
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'view_mode': 'tree,form',
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'type': 'ir.actions.act_window',
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'domain': [('id', 'in', self.ticket_ids.ids)],
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'context': {
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'default_equipment_ids': [(4, self.id)],
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},
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}
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return action

‎helpdesk_mgmt_maintenance/readme/CONTRIBUTORS.rst‎

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* Ángel Rivas <angel.rivas@solvos.es>

‎helpdesk_mgmt_maintenance/readme/DESCRIPTION.rst‎

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This module links helpdesk tickets with maintenance equipments, add tickets to equipments and allow helpdesk users can to see all equipments.

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