Sourcery Login issues

[sureshbabu-nair]

Checklist

• I have searched the Sourcery documentation for the issue, and found nothing
• [X ] I have checked there are no open bugs referencing the same bug or problem

Description

I have been trying to use sourcery on my office laptop (MacOS Ventura) without much success, but I am able to login from my personal devices.
I am tried using both the web-browser code method as well as using the token, I am not sure whats preventing my access.

I am getting this error from the command line

suresh$ sourcery login --token user_orEywFeB0It1ynbQelvlZ_JUe7z1W9AjXRJsvwY3ftD_wCaolyWo3WsUJLc
Sourcery requires a token. Visit our website to get yours free
Failed to log in, please try again.

suresh$ sourcery login
Your browser will be opened to visit: https://auth.sourcery.ai/activate?user_code=JXHR-CHWB

Ensure that the following code is displayed: JXHR-CHWB

Failed to fetch token: {"error":{"message":"You did not provide authentication. You need to provide the Authorization header, using Bearer auth (e.g. 'Authorization: Bearer YOUR_SECRET_KEY').","type":"unauthorized"}}
Failed to log in, please try again.

I am having similar errors from Pycharm and vscode. But when I used my personal devices (Windows 10 & MacOS Catalina), I am able to login without a problem with both the methods, token & web browser on IDEs as well as commandline.

I even tried to use one of my personal device as a proxy, in case, if there was a firewall issues on my Office Laptop

Code snippet that reproduces issue

Sourcery requires a token. Visit our website to get yours free
Failed to log in, please try again.

suresh$  sourcery login
Your browser will be opened to visit: https://auth.sourcery.ai/activate?user_code=JXHR-CHWB

Ensure that the following code is displayed: JXHR-CHWB

Failed to fetch token: {"error":{"message":"You did not provide authentication. You need to provide the Authorization header, using Bearer auth (e.g. 'Authorization: Bearer YOUR_SECRET_KEY').","type":"unauthorized"}}
Failed to log in, please try again.

Debug Information

IDE Version: PyCharm Community Edition 2023.1.4 , VS Code (Version: 1.80.1) as well as Python Module, sourcery (1.6.0)

Sourcery Version: v1.6.0

Operating system and Version:
MacOS Ventura 13.4.1

[reka]

Thanks a lot for reporting this issue.

Can you please try the following steps from the MacOS Ventura device?

1. Visit https://api.sourcery.ai/health in a browser.
2. Run sourcery --verify from the command line.

Do these work?

[sureshbabu-nair]

Hi Reka,

As per your instructions, I did the following

1. Visit https://api.sourcery.ai/health in a browser.
   Shows healthy

2 Run sourcery --verify from the command line.
suresh$ sourcery --verify
sourcery, version 1.6.0

Verifying user config /Users/suresh/.config/sourcery/sourcery.yaml - success
Verifying server availability https://api.sourcery.ai/health - success
Verifying refactoring functionality - success
Verifying local database - success

[reka]

Thanks so much for the verifying steps. 👍

It seems that you can basically reach Sourcery, but the login doesn't work. 🤔

1. Log Files
   Can you please send us your sourcery.log file from the MacOS Ventura work device?
   It should be located at ~/Library/Application Support/sourcery/sourcery.log
   You can send them in email to support@sourcery.ai

2. Firewall
   Is it possible that your MacOS Ventura work device has a firewall set up?
   If yes, please try running Sourcery using a proxy. You can find information about the Proxy Configuration in the docs:
   https://docs.sourcery.ai/Reference/Configuration/Proxy/

[sureshbabu-nair]

Hi Reka,

The answer to your second question is that I already tested using proxy server. I ran a unsecured squid proxy on my personal device, configured the proxy settings for sourcery and still I got the same errors,

when I used the token: Sourcery requires a token. Visit our website to get yours free

when I used the plan login command (redirected via my browser): Failed to fetch token: {"error":{"message":"You did not provide authentication. You need to provide the Authorization header, using Bearer auth (e.g. 'Authorization: Bearer YOUR_SECRET_KEY').","type":"unauthorized"}}

I will send the sourcery.log soon.