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Troubleshooting

Recommendations

  • Don't use a HP Omen laptop
    HP use a fork of ViGEm with conflicts with the ViGEm we require
    For more details see nefarius/ViGEmBus#99

  • Don't Windows Server as your OS
    Windows Server has alot of issues with controller/gamepad support
    For more details see nefarius/ViGEmBus#153

  • If you have Comodo Firewall, please disable HIPS
    If you leave HIPS enabled, launching PS4KMA may crash your computer
    https://help.comodo.com/topic-72-1-451-4760-.html
    https://www.comodo.com/home/internet-security/free-internet-security.php

  • If you have Input mapper, please uninstall it
    Input mapper being installed can cause interference with this application
    https://beta.inputmapper.com/

  • If you have Rewasd installed, please uninstall it
    Rewasd being installed can cause interference with this application
    https://www.rewasd.com/

  • Make sure that "PS Remote Play" is closed before starting the adapter

  • Do not start "PS Remote Play" yourself
    If you start "PS Remote Play" yourself, the adapter be able to connect to that instance of remote play
    (PS4KeyboardAndMouseAdapter will start "PS Remote Play" once we detect where it is installed)

  • If you have a DS4 or DS5 controller/gamepad, unplug it from computer
    Either being plugged in can cause interference with this application

  • PS is connected to your router via Ethernet cable
    (this reduces lag, and make your PS more consistently find-able from the "PS Remote Play" application)

  • Use video from the PS
    Plug a HDMI cable into your PS, and connect the other end into your monitor/TV even when using remote play
    (If you choose to use the video from the "PS Remote Play" then you are adding delay/lag which is generally undesired)

  • The PS4 you are trying to connect to has Remote play enabled
    PS4 -> select (Settings) -> [Remote Play Connection Settings], and then select the checkbox for [Enable Remote Play].

  • The PS4 you are trying to connect to is set as your PSN account's Primary PS4
    PS4 -> select (Settings) -> [Account Management] -> [Activate as Your Primary PS4] -> [Activate].

  • PS Remote Play connects via a code (LAN mode)
    see how do I connect to Remote Play on LAN

  • PS Remote Play application has its video settings set to the lowest
    (This should reduce the the amount of data your PS4 has to send, and how much your Remote Play application has to receive)
    Goto "PS Remote Play" application (without an active console connected) -> "Settings" via the cog symbol -> "Video Quality for Remote Play" tab -> pick either PS4 or PS5 > Resolution set to lowest

Problems and fixes

(Installation) "Installation has failed - Failed to extract installer"

Failed to extract installer

Sounds like your Anti virus doesnt like the installer.
Either disable your anti virus for the duration of the install, or look for a "application-extract-me.zip" in the latest release, for example https://github.com/starshinata/PS4-Keyboard-and-Mouse-Adapter/releases/download/2.2.0/application-extract-me.zip

(Installation) "Installation has failed - something with log"

installer failed

Click on "Open Setup Log" and look for something meaningful, if you cant find something, then share the log via a github issue (https://github.com/starshinata/PS4-Keyboard-and-Mouse-Adapter/issues), or on our discord (https://discord.gg/zH4b8p4)

(Installation Log) "Could not write to C:\Users\{USER}\AppData\Local\PS4KeyboardAndMouseAdapter" or "Couldn't write out staging user ID, this user probably shouldn't get beta anything"

Can you check three things,

  • PS4KeyboardAndMouseAdapter.exe is not running
  • PS Remote play is not running
  • your antivirus hasnt quarantined PS4KeyboardAndMouseAdapter.exe (we have been flagged as a virus because we arent vetted by a big/known/trusted corporation).
    We submit executable scans to https://www.virustotal.com/ for every release, and they have yet to detect a real threat.

If that doesnt resolve it, please delete the folder "C:\Users\{USER}\AppData\Local\PS4KeyboardAndMouseAdapter", restart your PC, then try again

(Runtime) Presentation Framework-SystemCore Error

An unhandled exception occurred in a component in your Microsoft .NET Framework application. If you click Continue Y, the application will ignore this error and try to continue. Could not load the "Presentation Framework-SystemCore, Version = 4.0.0.0. Culture = neutral. PublicKey Token = b77a5c561934e089 'or its integrated code or one of its dependencies. The module was expected to contain an integrated code manifest.

Er, wish I knew.
Feel free to raise an issue at https://github.com/starshinata/PS4-Keyboard-and-Mouse-Adapter/issues, or message pancakeslp on our discord https://discord.gg/zH4b8p4