Install quirk - bitness dialogue.... didn't break it though

[jasonjac2]

Issue seen

Solution

None, just crack on :-).

[stevencohn]

I assume you're on an x64 machine and downloaded the x64 installer?

[jasonjac2]

yep 64 bit machine and just clicked the update button. Done on 2 machines now and got the same dialogue. just clicked ok and then carried on with installer, so seems like a ghost in the installer.

[stevencohn]

Can you please try to download the x64 installer directly and run it? This will test if it's downloading the right one.

[jasonjac2]

Aside: I have verobose logging switched on, is this OK, or do you expect it to hurt performance?

[stevencohn]

No, that should be fine.

[jasonjac2]

Test: Just DL and run, even if current up to date? Or do you want me to uninstall OM on the machine?

[stevencohn]

Uninstall if it's NOT up to date! This is what the update command does anyway

[jasonjac2]

I uninstalled and re-installed and didn't get the warning. I also note that the
C:\Users<user>\AppData\Local\Temp\OneMore_6.8.2_Setupx64.msi
that I assume the auto updater used is the same size as
C:\Users<user>\Downloads\OneMore_6.8.2_Setupx64.msi
That I just installed, so not sure why, but it was on the same

[stevencohn]

Others have reported that the Updater is picking the wrong bitness also. Will invetigate.

[julie777]

I had the same issue with the 32bit installer message and after clicking ok the x64 installer started.
Then I got a message about a process id that was preventing the install. That process looked like another copy of the the installer. I killed that process and now I have another dialog about not being able to run the installer, but this time the message is incomplete.

And, if the number in the box is a process id, then is seems strange because it is the Veeam Endpoint service.

I just clicked on continue and it seems to have completed the installation.
This is the currently installed version.

The log from this update sequence is attached. Note: It sure would be nice if the log used standard iso date time format for the entries.

OneMoreLog.txt

[stevencohn]

I'll fix this for the next release.... but that mean's it won't actually work until the next-next release!