Penpot App : trouble with image, cannot generate thumbnail or placing image to board.

[ardilabcode]

thumbnail preview does not appear on the board, drag and drop images on the board also often fails and no images appear.

Error message in browser (via Inspect Elements):
Failed to load resource: the server responded with a status of 403 ()
/assets/by-id/5a550d09-6773-49a3-8d0f-383938f68883:1

Failed to load resource: the server responded with a status of 500 ()
/api/rpc/command/create-file-object-thumbnail?file-id=6b487154-0c49-80ca-8004-f011866ea5b5&object-id=6b487154-0c49-80ca-8004-f011866ea5b5/0055e8bd-727f-802e-8004-f063d4571e42/7980ee68-f86c-80c2-8004-f0644b6f7ba1/frame&tag=frame:1

[tanmoysrt]

Hi @ardilabcode , I will check it and let you know

[tanmoysrt]

@ardilabcode I am not able to replicate the issue. I have tried to drag-n-drop, it's working. Even after browser reload images are loading perfectly.

Try out these options -

• Go to penpot_frontend app, go to Ingress Rules, from actions button, perform
  • Recreate & Fix
  • After 1 minute, from the actions button, Enable HTTPS Redirect
• Logout and login in penpot
• Try out different browser

If still not working, open dev tools in browser, from Network tab, click on the failed requests and send a screenshot of those.