About You:
Name: Song Gao
Company: Starburst Data Inc.
Your question:
Our custom connector is built upon a JDBC driver. When establishing a connection from Tableau Desktop, Tableau not only creates a connection to the server but also executes DatabaseMetadata.getServerVersion() to retrieve the server version.
If the target server is hibernating, DatabaseMetadata.getServerVersion() may take very long to return because the server needs to wake up first. This can cause a timeout error (not by the JDBC driver, but by Tableau).
Error code: 1CA83880
Deadline Exceeded
Unable to connect to the ...
Is there a way to disable DatabaseMetadata.getServerVersion() call? Or not to timeout .getServerVersion() function?
About You:
Name: Song Gao
Company: Starburst Data Inc.
Your question:
Our custom connector is built upon a JDBC driver. When establishing a connection from Tableau Desktop, Tableau not only creates a connection to the server but also executes
DatabaseMetadata.getServerVersion()to retrieve the server version.If the target server is hibernating,
DatabaseMetadata.getServerVersion()may take very long to return because the server needs to wake up first. This can cause a timeout error (not by the JDBC driver, but by Tableau).Is there a way to disable
DatabaseMetadata.getServerVersion()call? Or not to timeout.getServerVersion()function?