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The Lupaxa Project Logo

The Lupaxa Project: Getting Support

The Lupaxa Project maintains a wide range of tools across multiple organisations. Please refer to the Projects Overview for a complete list.

This document describes how to seek help, report issues, and request improvements across the ecosystem.

Before Opening an Issue

Please check the following first:

  • The project’s README.md
  • Any documentation in the docs/ directory
  • Existing issues and pull requests
  • Discussions

Many common questions are already addressed there.

Getting Help

For general questions about using a tool, configuration, behaviour, or expected output, you may open an issue using the "Question" template (if available). Keep questions concise and focused.

Reporting Bugs

If you believe you have found a bug:

  1. Open an issue using the Bug Report template.
  2. Include clear reproduction steps.
  3. Provide details such as:
    • Tool version or Git SHA
    • Operating system and environment
    • Expected behaviour
    • Actual behaviour
    • Relevant logs or tracebacks

Reproducible reports make problem resolution significantly faster.

Requesting Features

Feature requests are welcome!

Please provide:

  • A clear description of the feature
  • The use case or problem it solves
  • Any examples, mockups, or alternative ideas
  • Why it belongs in this project rather than external tooling

Not all requests will be implemented, but all will be considered.

Security Issues

Do not report security issues publicly. Instead, follow the guidance in the organisation-wide Security Policy.

We take security seriously and will respond promptly and confidentially.

Contributing

If you wish to contribute code or documentation, please first read the organisation-wide How to Contribute for expectations, workflow, and standards.

Organisation-Wide Context

For information about how The Lupaxa Project is structured and governed, see:

These documents explain how repositories are grouped, who is responsible for them, and how decisions are made across the ecosystem.

General Questions

For questions that are not bugs, not feature requests, and not security issues, please:

  • Open a Discussion, or
  • Open a Question issue using our issue templates

General questions about how to use the tools or how they work internally are always welcome.

Project Scope

The Lupaxa Project maintains a wide range of tools across multiple organisations, please refer to the Projects Overview for a complete list.

Support processes and expectations are consistent across all of them.

Community

We appreciate all contributions—code, documentation, testing, feedback, or simply using the tools. Your involvement helps shape the future of The Lupaxa Project.

© The Lupaxa Project.
Where exploration meets precision.
Where the untamed meets the engineered.