Sometimes Trezor Suite disconnects from a device and shows "Trezor detected in incorrect state. Restart it to reconnect."

[tomasz90]

Describe the bug
Trezor Suite disconnects from a device and shows "Trezor detected in incorrect state. Restart it to reconnect."

Firmware version and revision

• Device: Trezor 7
• Wallet software: 2.9.5

Desktop/smartphone setup (please complete the following information):

• Wallet additional software: Trezor Suite 25.11.3
• OS: macOS

Steps to reproduce the behavior

1. User trezor 7 wirelessly
2. Put device to sleep
3. After some time look at Trezor Suite

Expected behavior
Device is connected to Trezor Suite.

Actual behavior
Trezor Suite disconnects from a device and shows "Trezor detected in incorrect state. Restart it to reconnect."

[STew790]

Do you have your device paired with multiple other hosts (other PC or mobile phone)?

[tomasz90]

Yes, with my mobile. But at that time I didn't use mobile trezor app and app wasn't even run in a background.