storage is not cleared

[kargo123456]

• This is not a feature request (existing functionality does not work, not missing functionality).
  I will request features on forum or via support.
• I've searched and did not find a similar issue.

Describe the bug
A clear and concise description of what the bug is.

To Reproduce
Steps to reproduce the behavior:

1. Go to '...'
2. Click on '....'
3. Scroll down to '....'
4. See error

Expected behavior
A clear and concise description of what you expected to happen.

Screenshots
If applicable, add screenshots to help explain your problem.

Desktop (please complete the following information):

• OS: [e.g. iOS]
• Desktop Environment, if applicable (on Linux)
• Version [e.g. 22]

Additional context
Add any other context about the problem here.

[kargo123456]

After deleting a large number of emails from the trash, the amount of free storage does not decrease.
I deleted a huge number of emails from the trash, but the storage capacity does not decrease.
I had to move very large letters from other folders to the trash and delete them, but the amount of free storage did not decrease as before
And it's been like this for almost a whole day

[kargo123456]

nothing changes
The amount of free storage does not increase after deleting messages

[rezbyte]

Hi @kargo123456 ,
Sorry to hear you are having issues with freeing up storage on your account.

If you have a paid plan, please email customer support by using the support dialog inside the Tuta Mail client.

To use the support dialog, press 'Show Help' button () on the toolbar on the bottom left corner of the screen, then select 'Support'. The support dialog should appear and then you must write your problem into the text box. After some articles appear, scroll to the very bottom of the list & click the button labelled 'Contact support'.

[kargo123456]

I have a free plan. The storage is almost completely full, but deleting emails forever does not change anything. The storage is still completely full

[wilhelmsarahyann-alt]

I have the same problem. Were you able to solve it?

[hrb-hub]

If you're on a free plan and still having this issue, could you please contact hello[at]tutao.de so we can look into you specific case?

Cheers :)