If I attempt a warm transfer with a customer on the line and I want to cancel the "Consult call", it does not work. It seems unresponsive. I am also not able to bring the customer off hold (probably because its locked while im trying to call up "Agent B". The only solution is to end the call and call up the customer again.
This happens on both inbound calls and outbound calls with the plugin installed.
With Chrome dev console open, this is reported:
It seems it fails because its missing the participant SID of the agent im calling to and is therefore unable to remove the participant.
If I attempt a warm transfer with a customer on the line and I want to cancel the "Consult call", it does not work. It seems unresponsive. I am also not able to bring the customer off hold (probably because its locked while im trying to call up "Agent B". The only solution is to end the call and call up the customer again.
This happens on both inbound calls and outbound calls with the plugin installed.
With Chrome dev console open, this is reported:
It seems it fails because its missing the participant SID of the agent im calling to and is therefore unable to remove the participant.