Hi, apologies if this problem is too basic and I'm overlooking something simple -- I'm relatively unfamiliar with most of the technologies used here.
I've configured, built and deployed this plugin. Both locally (twilio flex:plugins:start) and after deployment I see the same behavior. Incoming media messages to Flex work correctly, but sending media messages from Flex does not work. Specifically, I'm able to click the "send file" button, choose a file, and in Flex it looks like it's been sent (I see the outgoing message indicator and a preview of the media). However, on the other side I do not receive the message, and I do not see an outgoing message in the Message logs.
Digging into the Network calls in dev tools, I see a successful POST to https://mcs.us1.twilio.com/v1/Services/ISXXXX/Media and then a GET to retrieve the message, but no call that looks like an attempt to send a media message.
Running locally I am able to set a debugger before this line and it seems that the author and loggedWorkerName don't match: loggedWorkerName is abc@example.com and author is abc_40example_2Ecom`. I'm using Google SSO if that is helpful.
Happy to provide more detailed information, and any help would be much appreciated. Thanks!
Hi, apologies if this problem is too basic and I'm overlooking something simple -- I'm relatively unfamiliar with most of the technologies used here.
I've configured, built and deployed this plugin. Both locally (
twilio flex:plugins:start) and after deployment I see the same behavior. Incoming media messages to Flex work correctly, but sending media messages from Flex does not work. Specifically, I'm able to click the "send file" button, choose a file, and in Flex it looks like it's been sent (I see the outgoing message indicator and a preview of the media). However, on the other side I do not receive the message, and I do not see an outgoing message in the Message logs.Digging into the Network calls in dev tools, I see a successful POST to https://mcs.us1.twilio.com/v1/Services/ISXXXX/Media and then a GET to retrieve the message, but no call that looks like an attempt to send a media message.
Running locally I am able to set a debugger before this line and it seems that the
authorandloggedWorkerNamedon't match: loggedWorkerName isabc@example.comandauthor isabc_40example_2Ecom`. I'm using Google SSO if that is helpful.Happy to provide more detailed information, and any help would be much appreciated. Thanks!