[Bug] Greenlight does not start: blank window

[pdario]

Describe the bug

After updating to v 2.4, I've done the PIN authorization, than I got this blank window

Even after updating to v 2.4.1 the result is the same (the PIN auth has been skipped).

To Reproduce

Just start Greenlight on Windows 11

Expected behavior

Consoles list, I presume

Environment

- OS: Windows 11
- Device: Laptop
- Greenlight version: 2.4.1

Anything else?

I tried v 2.4.1 on Linux and it works

New issue

• I confirm that this is a new issue and not a duplicate

[unknownskl]

Thanks! Will do some tests on windows to see if i can replicate it

[pdario]

Yes, let me know if I can add any debug info

[pdario]

I tried deleting the greenlight directory under Roaming; after restarting GL I had to do the PIN auth again, but the window is still blank

[Samoth980]

Same here, same config.

[adamwbb]

Same config having same issue. Immediate after upgrading to 2.4.1

[TheRiftreaper]

Same for me. Intel arc video card. Dont know of it helps, but if I click my touch screen where the start stream is supposed to be, the title bar changes to show streaming started, but the window remains blank.

[TheRiftreaper]

I found if I run the app in compatibility mode for windows 7, it fixes the problem.

[NitroDIon]

Same issue on Linux using Wayland could possibly be compositor error based on error found
/tmp/.mount_GreenlANLVJ2/resources/app.asar/app/background.js[constructor()] Starting Greenlight v2.4.1 (node:28990) [DEP0180] DeprecationWarning: fs.Stats constructor is deprecated. (Use greenlight-desktop --trace-deprecation ... to show where the warning was created) [29030:1212/123416.344082:ERROR:ui/ozone/platform/wayland/gpu/wayland_surface_factory.cc:250] '--ozone-platform=wayland' is not compatible with Vulkan. Consider switching to '--ozone-platform=x11' or disabling Vulkan

[pdario]

I can confirm Windows 7 compatibility mode makes it start; I then get to this, I don't know if this is expected

and my profile page is empty

[janjabanja]

Hi, I have same problem, win 7. After update to 2.4.0 or 2.4.1 loggin has started to work good, but I cannot connect to console because of this error. By the way, on the console everything is fine, console is connected to servers, store works, online games work, such as FIFA works fine.

[serg1991]

Hi, I have same problem, win 7. After update to 2.4.0 or 2.4.1 loggin has started to work good, but I cannot connect to console because of this error. By the way, on the console everything is fine, console is connected to servers, store works, online games work, such as FIFA works fine.

Please try to use these DNS on your router or PC
185.222.222.222
45.11.45.11
It helped me when I faced the same issue.

[MyraEternity]

Idk if this helps with anything but technically the software is still functional, I can hover over the screen and click stuff where it should be (for example the Xbox logo at the top left, the stream button to stream the xbox) as well as actually enabling the stream, it even gets recognized by the xbox as "{Username} is playing remotely." but the fact is, there is no image, nothing shows in any part of the process except the window title, so It's most likely UI bug or something related to actually showing the information on screen

[pdario]

I tried on Win 10 with Nvidia drivers and it works