knowledge.jsonl

{"id": "kb-1", "text": "Refunds are processed within 3-5 business days once the return is approved.", "metadata": {"category": "billing"}}
{"id": "kb-2", "text": "You can track an order from the dashboard under Order History using its tracking number.", "metadata": {"category": "orders"}}
{"id": "kb-3", "text": "Live chat support is available 24/7 from the Help menu in the app.", "metadata": {"category": "support"}}
{"id": "kb-4", "text": "Standard shipping takes 3-5 business days; express shipping takes 1-2 business days.", "metadata": {"category": "shipping"}}
{"id": "kb-5", "text": "Reset your password using the Forgot Password link on the login page.", "metadata": {"category": "account"}}
{"id": "kb-6", "text": "We accept Visa, Mastercard, American Express, PayPal, and Apple Pay.", "metadata": {"category": "billing"}}
{"id": "kb-7", "text": "Orders can be cancelled within 1 hour of placement, before they are dispatched.", "metadata": {"category": "orders"}}
{"id": "kb-8", "text": "International shipping is available to most countries; rates and delivery times vary by destination.", "metadata": {"category": "shipping"}}
{"id": "kb-9", "text": "Gift wrapping with a personalized message is available at checkout for a small fee.", "metadata": {"category": "services"}}
{"id": "kb-10", "text": "We price-match identical items from authorized retailers within 14 days of purchase.", "metadata": {"category": "billing"}}