Email integration for creating Incidents

[gu3sss]

Hello Folks, I understand that we can create new incidents in OpenDuty based on api/create_event calls. I don't see an email integration option like in PagerDuty to create new incidents upon receipt of email to specific email ids. Has anyone managed to integrate this feature in OpenDuty?

[krutaw]

Funnily enough, I had exactly the same use-case a couple of weeks ago. Until we see this as a feature in the toolset itself, here's how I accomplished it:

• Create an email account to check for ALL services (single account), I named mine "openduty_pager"
• Create your API Key for the service you want to page
• Create a secondary SMTP address for the "openduty_pager" email account set to the API key as the address portion @yourdomain.wherever
• Create a script to read the mail from the box once a minute (I have a cronjob that kicks it off) that consumes the email body, determines the email address that the email was sent to. Then, the script needs to post to the API for OpenDuty using the API Key that you got from your email.

It's a little hoakey, but it works quite well. :) Hope this helps.

[gu3sss]

Thanks for the tip! Appreciate that!