From f2f72294525c055f23bfc82d3e7110d36bbd8709 Mon Sep 17 00:00:00 2001
From: Niijimasama <46041914+Niijimasama@users.noreply.github.com>
Date: Sat, 1 Jun 2024 17:07:32 +0300
Subject: [PATCH] Update MailboxService.php (In testing)

I have had a persistent issue with some emails generating tickets but threads are empty. This causes tickets to be un-assignable and unreadable from the UI (the error in DEV mode materializes as a "createdat" null variable when trying to view a ticket). Going through the code revealed that this exception is not handled. I am not a high level programmer so I am still working on this and testing. Goal is to use existing codebase.
---
 Services/MailboxService.php | 5 +++++
 1 file changed, 5 insertions(+)

diff --git a/Services/MailboxService.php b/Services/MailboxService.php
index 06d2dc6..8275529 100644
--- a/Services/MailboxService.php
+++ b/Services/MailboxService.php
@@ -470,6 +470,11 @@ public function processMail($rawEmail)
                         'ticket' => $ticket->getId(), 
                     ], 
                 ];
+            }else {
+                // if ticket is not empty but thread is empty by Niijimasama
+                $mailData['threadType'] = 'create';
+                //$mailData['referenceIds'] = $mailData['messageId'];
+                $thread = $this->container->get('ticket.service')->createThread($ticket, $mailData);
             }
 
             if (in_array($mailData['messageId'], $referenceIds)) {