Canon RAW: "Loading Media, Please Stand By..." for a minute when opening video files

[GAntiko]

When opening video files, even if very small / short, I got a minute of waiting with the Alert "Loading Media, Please Stand By...".

I use most frequently mp4, but it happens with different video formats. The very same files do open instantly with VLC, QuickTime Player, Preview. Having to wait a minute makes the use of the player pointless.

I'm using Screen on a brand new MacBook Pro 16-inch M3 Max with 64GB RAM, Sonoma 14.3 and Screen 1.4.14 (3195)

[gregcotten]

Please first click Help -> Delete Movie Preferences -> All and see if that fixes it!

[GAntiko]

I've tried multiple times with Delete Movie Preferences > All but always without luck. The first time I open a new video I have to wait almost a minute.

[aikenadam]

the same issue after update to 1.7.15 Screen stopped loading canon raw files.

it destroys my workflow... :(
I have so much work to do.. please help!

[gregcotten]

My contact at Canon is unresponsive...

[aikenadam]

but it worked till Screen got updated to 1.7.15.... is it possible to return somehow to 1.7.14?

[aikenadam]

wow, I just discovered, screen refuses to work with some files randomly ( canon raw files). The size of files does not matter. For example: 5GB file works, 23GB doesn't, 150GB works... etc... I am working on mac M1 Max.

[gregcotten]

Email us at support@videovillage.com and we can supply an old version of Screen.

[aikenadam]

Email us at support@videovillage.com and we can supply an old version of Screen.

THX!