VMWare Esxi 6.5.0 and Ubuntu 24.04 web console Black screen

[LukeG25]

Describe the bug

We have 2 Ubuntu 24.04.1 LTS VMs running on VMware ESXi 6.5.0. If VMs are not used for a while and try to access the Web Console, it just shows a black screen as shown below:

Some users in the link: https://github.com/vmware/open-vm-tools/issues/725 1 have mentioned that using WaylandEnable=false /etc/gdm3/custom.conf solves the issue. However, once I do this change and restart the GSM service I am never able to access GUI login screen as I am presented with a black screen as shown below:

I have also tried to use lightDM as well but upon logging in system logs me out. As a temporary solution I have set the Power Saving to never turn off. With this setting issue does not occur however having a proper fix would be greatly appreciated

Reproduction steps

1. Leave Ubuntu 24.04 VM running on VMWare Esxi 6.5.0 and Web console will be inaccessible

...

Expected behavior

Web Console becomes inaccessible

Additional context

No response

[muhammadyasir-dev]

I understand this it because of the privilege permissions or other stuff like this
Can anyone hear me out ?

[LukeG25]

I understand this it because of the privilege permissions or other stuff like this Can anyone hear me out ?

Issue seems to be related to screen locking of VM. As issue does not occur if the VM is not locked.

[muhammadyasir-dev]

i wana solve this issue . should i raise pull request