Payment Page Issue with Subscription Plugin

[waseemaslam1234]

Hi Team,

I hope you’re doing well. I’m trying to use your plugin for the subscription, but the payment page is not working as expected. I’ve recorded a video that outlines the entire scenario. Please watch the video and let me know how I can fix the issue.

https://www.loom.com/share/0df1e90510e043b7886af6328c7461d5?sid=8a9f93bc-ab1c-4124-846c-dfe38ba3ff88

Regards,
Waseem Aslam

[anik-fahmid]

@waseemaslam1234 We will review it and update you very soon.

@Rubaiyat-E-Mohammad please check this.

[Rubaiyat-E-Mohammad]

Please update the plugin, as it seems your plugin version is outdated. If the issue exists after updating, please contact through our support. @waseemaslam1234

[waseemaslam1234]

I’m currently using version "4.1.2" on the website. Are you sure there’s an issue with this version? Would you like me to update it? Also, are you unable to reproduce the issue on the latest version?

[Rubaiyat-E-Mohammad]

I’m currently using version "4.1.2" on the website. Are you sure there’s an issue with this version? Would you like me to update it? Also, are you unable to reproduce the issue on the latest version?

We have no issue like this in our latest version. So we highly recommend you to update the plugin, clear all kind of cache from the site and try to reproduce the issue. If exists, then contact through our support. We will lookinto your site to resolve this @waseemaslam1234

[waseemaslam1234]

I’m really sorry to keep bothering you. Could you please confirm if I should be able to see the checkout form on your demo account? I just created a new subscription on your demo website and attempted to register, but it's not working. The registration was successful, but I cannot see the checkout page.

https://www.loom.com/share/26df336510fb43bc9d46d170ee307a73?sid=7cdc5cfa-4c9c-443f-9338-724e16311702

Thank you for your help!

[anik-fahmid]

@waseemaslam1234 , I apologize for the interruption you are facing. Please give us some time to check if this is an issue or not. We will comment here again very soon.

[tanv101]

@waseemaslam1234,
It seems you have created another topic on WP User Frontend forum regarding your subscription issue with the Payment page.

Both of these are different issues, as pointed out in your shared recording.
You are referring to payment options not showing as registration should not be successful before payment(GitHub issue)
On the org thread, the payment page is not visible.

You will need to reach out through our support and give credentials to debug, so we can help you out with resolving both of these issues.

Please raise a ticket from this link: https://wedevs.com/contact/

[Rubaiyat-E-Mohammad]

I’m really sorry to keep bothering you. Could you please confirm if I should be able to see the checkout form on your demo account? I just created a new subscription on your demo website and attempted to register, but it's not working. The registration was successful, but I cannot see the checkout page.

https://www.loom.com/share/26df336510fb43bc9d46d170ee307a73?sid=7cdc5cfa-4c9c-443f-9338-724e16311702

Thank you for your help!

Here is some problem with your settings. If you set the successful redirection for the registration page to the payment page, it will not show any payment gateway on the page. If you want the new user have to pay before registration, the user has to go through the subscription process! You have to set force subscription while registering from settings. WP User Frontend does work in this way. At this checkpoint, we have a simple issue. We are working on that. Hopefully you will get a fix very soon. Please contact our support for an early fix. Thank You @waseemaslam1234

[waseemaslam1234]

@Rubaiyat-E-Mohammad @tanv101 Thank you so much for your insights. Could you please clarify the following:

Can users upgrade their subscription directly from the 'Subscriptions' tab on their account page?

I've researched this online, but I couldn't find a definitive answer. Your guidance would be greatly appreciated. Thank you!

[anik-fahmid]

@waseemaslam1234 sorry for late reply.

No upgrade is not possible. Soon it will be available.