Not able to send images or documents

[javatechgroup]

Description

[Description of the bug, When Issue Happens]

Environment

• **Wppconnect-server version(s):**2.8.11
• Browser: Chrome
• OS: Window 11
• Node version: 20
• WhatsApp version: [e.g. 2.2126.14]
• MultiDevice (BETA): yes/no
• config.json: [Your src/config.json file content]

Steps to Reproduce

Login and try to send image/file

Log Output

error: 2026-02-22T10:38:48.365Z Runtime.callFunctionOn timed out. Increase the 'protocolTimeout' setting in launch/connect calls for a higher timeout if needed. - ProtocolError: Runtime.callFunctionOn timed out. Increase the 'protocolTimeout' setting in launch/connect calls for a higher timeout if needed.
at <instance_members_initializer> (E:\WPP\wppconnect-server\node_modules\puppeteer-core\lib\cjs\puppeteer\common\CallbackRegistry.js:103:14)
at new Callback (E:\WPP\wppconnect-server\node_modules\puppeteer-core\lib\cjs\puppeteer\common\CallbackRegistry.js:107:16)
at CallbackRegistry.create (E:\WPP\wppconnect-server\node_modules\puppeteer-core\lib\cjs\puppeteer\common\CallbackRegistry.js:25:26)
at Connection._rawSend (E:\WPP\wppconnect-server\node_modules\puppeteer-core\lib\cjs\puppeteer\cdp\Connection.js:108:26)
at CdpCDPSession.send (E:\WPP\wppconnect-server\node_modules\puppeteer-core\lib\cjs\puppeteer\cdp\CdpSession.js:74:33)
at #evaluate (E:\WPP\wppconnect-server\node_modules\puppeteer-core\lib\cjs\puppeteer\cdp\ExecutionContext.js:363:50)
at ExecutionContext.evaluate (E:\WPP\wppconnect-server\node_modules\puppeteer-core\lib\cjs\puppeteer\cdp\ExecutionContext.js:277:36)
at IsolatedWorld.evaluate (E:\WPP\wppconnect-server\node_modules\puppeteer-core\lib\cjs\puppeteer\cdp\IsolatedWorld.js:100:30)
at CdpFrame.evaluate (E:\WPP\wppconnect-server\node_modules\puppeteer-core\lib\cjs\puppeteer\api\Frame.js:362:43)
at CdpFrame. (E:\WPP\wppconnect-server\node_modules\puppeteer-core\lib\cjs\puppeteer\util\decorators.js:109:27)
at CdpPage.evaluate (E:\WPP\wppconnect-server\node_modules\puppeteer-core\lib\cjs\puppeteer\api\Page.js:830:43)
at E:\WPP\wppconnect-server\node_modules@wppconnect-team\wppconnect\dist\api\helpers\evaluate-and-return.js:99:56
at step (E:\WPP\wppconnect-server\node_modules@wppconnect-team\wppconnect\dist\api\helpers\evaluate-and-return.js:49:23)
at Object.next (E:\WPP\wppconnect-server\node_modules@wppconnect-team\wppconnect\dist\api\helpers\evaluate-and-return.js:30:53)
at E:\WPP\wppconnect-server\node_modules@wppconnect-team\wppconnect\dist\api\helpers\evaluate-and-return.js:24:71
at new Promise ()

Your Code

curl -X 'POST'
'http://localhost:21465/api/PAN/send-file-base64'
-H 'accept: /'
-H 'Authorization: Bearer $2b$10$h5VFSSn8cwv3NvLqbNt.O.dHJ8ZmbbPfCjX30Xn7H7hCCpVlUAh_2'
-H 'Content-Type: application/json'
-d '{
"phone": "7011544725",
"isGroup": false,
"isNewsletter": false,
"isLid": false,
"filename": "test.txt",
"caption": "caption for my file",
"base64": "data:application/text;base64,SGVsbG8gUGFua2Fq"
}'

Additional context / Screenshot

Working fine for text messages

[abdorag]

me to encounter the same issue

[MahmoodJamshidian]

it happens to me too, from yesterday i tried removing session completely and recreate again and other thing. but still happen.
its seems program is waiting for a function that should be call for sending files, program wait for 30 sec and after that abort with this message "call function timed out".

i also connected to browser session and every things works perfectly if I do the same manually.

i noticed others working on it also in this issue:
wppconnect-team/wppconnect#2703

[cljun1234]

Having the same exact issue as well