agent-governance-toolkit/packages/agent-mesh/examples/02-customer-service/agentmesh.yaml at main · yacinemebarki/agent-governance-toolkit · GitHub

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agent:
  name: "customer-service-system"
  version: "1.0.0"
  type: "multi-agent"

supervisor:
  name: "supervisor-agent"
  sponsor: "support-manager@company.com"
  capabilities:
    - "read:tickets"
    - "write:tickets"
    - "read:docs"
    - "read:billing"
    - "write:billing"
    - "notify:managers"

specialists:
  technical:
    name: "technical-support-agent"
    capabilities:
      - "read:docs"
      - "write:tickets"

  billing:
    name: "billing-agent"
    capabilities:
      - "read:billing"
      - "write:billing"

  escalation:
    name: "escalation-agent"
    capabilities:
      - "notify:managers"
      - "write:tickets"

trust:
  min_supervisor_score: 800
  min_specialist_score: 700
  handshake_timeout_ms: 200

governance:
  policies_dir: "policies/"
  audit_enabled: true
  cross_agent_audit: true

reward:
  dimensions:
    policy_compliance: 0.25
    response_time: 0.20
    resolution_quality: 0.25
    collaboration_health: 0.20
    customer_satisfaction: 0.10