Bug - Validate the required customerUserID in the backend

[jg-ggs]

Security Issue Confirmation

• I confirm this is not a security-related issue

Issue Search Confirmation

• I have searched for existing issues and found none that match this problem

Server Operating System

Ubuntu 22.04.5 LTS

Browser

Chrome, Opera

Znuny Version

6.5.16

Database Type

MySQL 8.0+

Expected Behavior

I recently had a case where I entered the customerUser in the form, but when I sent the form to the backend, the ticket was opened without the association with the user I selected.
Digging into the code, I found that the backend code doesn't perform the second validation to verify that the data was submitted. I suggest adding a check for this attribute.

Actual Behavior

Perform CustomerUser validation in the backend AgentTicketPhone.pm

Steps to Reproduce

Kernel/Modules/AgentTicketPhone.pm line 1211

if ( $SelectedCustomerUser eq '' ) { $Error{'FromCustomerInvalid'} = ' ServerError'; }

Error Messages

No response

Additional Information

No response

Screenshots

No response

[dignin]

Thanks for your report. We won’t modify the code to create the error, but if you can provide a reproducible issue with step-by-step instructions, we’ll be happy to review it.