[doc]: CeaTso request failed with REST API HTTP status 500

[zFernand0]

Description

Similar to #4233, it would be awesome to inform people on how they can troubleshoot other Common Event Adapter (CEA) issues like with the APPTAG.

Symptom:

Rest API failure with HTTP(S) status 500
rc:       12
reason:   2
details: 
  - 
          =-=-=-=-=-=-=-=-=-=-=- CeaTsoRequest -=-=-=-=-=-=-=-=-=-=-=
      ceatso_requesttype:    1
      ceatso_userid:         U02944I
      ceatso_asid:           0x0000
      ceastso_logonproc:     IZUFPROC
      ceatso_numqueryreq:    0
      ceatso_numqueryrslt:   0
      ceatso_msgqueueid:     0x00000000
      ceatso_charset:        697
      ceatso_codepage:       1047
      ceatso_screenrows:     24
      ceatso_screencols:     80
      ceatso_account:        IZUACCT
      ceatso_group:          SYS1
      ceatso_region:         65536
      ceatso_instance:       0
      ceatso_apptag:         FS58dc8f
      ceatso_stoken:         0x0000000000000000
      ceatso_ascbaddr:       0x0
      ceatso_flags:          0x0
      ceatso_index:          0
      =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=
      
    
category: 3
message:  CeaTso request failed

Possible Solutions

1. Identify and Free Unused Message Queues
2. Increase IPCMSGNIDS in BPXPRMxx
3. Monitor Usage

For details on each solution, please see:

• ZOWE CLI/ZosMF CeaTso request failed with REST API HTTP status 500 zowe-cli#699 (comment)

Page to add/update

https://docs.zowe.org/stable/troubleshoot/troubleshoot-zos-services

Expected behavior

To be able to share a zowe-docs link to this page 😋

Additional context

This came up after discussing PR:

• Add Unable-to-generate-unique-CeaTso-APPTAG.md #4722

For more context, please see:

• ZOWE CLI/ZosMF CeaTso request failed with REST API HTTP status 500 zowe-cli#699 (comment)