Query a document with thousand of Tickets

[FabrizioA]

Hi, I'm executing privateGPT on my Macbook M1 Pro, I've ingested some small .csv o .txt file and maked some queries on them without any particular problem.

Problems arise when I load a file with thousand of Tickets in the format:

Titolo Ticket: "Ticket subject one"
Tecnico: "Analyst 1"
Cliente: "Customer 1 name"

Titolo Ticket: "Ticket subject two"
Tecnico: "Analyst 2"
Cliente: "Customer 2 name"

Titolo Ticket: "Ticket subject three"
Tecnico: "Analyst 3"
Cliente: "Customer 1 name"

the ingestion process finished ok, but when I query the document and ask "Count all Tickets" or "How many Ticket we have worked?" the answer is related only to about 2 or 3 Ticket (the context).

How can I force the LLM to query the full context of my data (tickets)?

I'm using the standard settings.yaml of privateGPT.

thank you